[IDV #ETD-932834]: IDV Failed to Start - Possible Solutions?

Hi Caitlyn,

Excellent. I am glad the IDV is working again.

Best,

Unidata IDV Support


> When I delete the directory, everything runs fine now.
> 
> Thanks!
> 
> address@hidden> wrote:
> 
> > Hi Caitlyn,
> >
> > It sounds like to your .unidata directory may be corrupt.  The .unidata
> > directory is a hidden folder in your home directory \Users\<your windows
> > username>\.unidata. Here are instructions on viewing hidden folders on
> > Windows:
> >
> > https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files
> >
> > Please delete this .unidata directory and restart the IDV. What happens?
> >
> > Please keep us up-to-date on your progress.
> >
> > Best,
> >
> > Unidata IDV Support
> >
> > > Hello,
> > >
> > > Currently I'm running Windows 8.1 Pro, 64-bit on my laptop. Prior to
> > > Thursday morning, I was able to run IDV fine prior to Thursday morning.
> > > When I opened IDV and loaded a saved bundle Thursday morning, I received
> > > the Windows Error Blue Screen. Since then, I haven't been able to open
> > IDV.
> > >
> > > Thanks,
> > >
> > > address@hidden> wrote:
> > >
> > > > Hi Caitlyn,
> > > >
> > > > Thanks for getting in touch. Can you provide a few more details such as
> > > > what
> > > > operating system are you using to run the IDV? (E.g., MacOS, Windows,
> > > > Linux). Also did the IDV work before and suddenly stop working or have
> > you
> > > > never
> > > > been able to start the IDV?
> > > >
> > > > Best,
> > > >
> > > > Unidata IDV Support
> > > >
> > > > > Good morning,
> > > > >
> > > > > I was working with IDV 5.4 yesterday morning on a class project and
> > > > > received a failed to start error for the program. Since then, I have
> > not
> > > > > been able to open the program. I have tried uninstalling and
> > reinstalling
> > > > > the software several times to no avail.
> > > > >
> > > > > Are there any known solutions to this problem that I may not be
> > seeing?
> > > > >
> > > > > Thanks,


Ticket Details
===================
Ticket ID: ETD-932834
Department: Support IDV
Priority: Normal
Status: Closed
===================
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