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[IDV #NUH-926947]: IDV Not STarting

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  • Subject: [IDV #NUH-926947]: IDV Not STarting
  • Date: Sun, 15 Oct 2017 16:28:24 -0600
Hi JP,

Sorry the IDV is not working for you. Can you provide a few more details?

If I recall correctly, you run the IDV on Windows?

For example, from the Windows command prompts (cmd.exe), you can start the IDV
with

C:\Program Files\IDV_5.4\runIDV.bat

Copy and paste any error message you see and report these errors to us.

Also, double check you are downloading the correct version for the IDV:

http://www.unidata.ucar.edu/downloads/idv/current/index.jsp

Note that there are 32 and 64 bit versions of the Windows installer.

Another possibility is your .unidata directory may be corrupt.  The .unidata
directory is a hidden folder in your home directory \Users\<your windows
username>\.unidata. Here are instructions on viewing hidden folders on Windows:

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Please delete this .unidata directory and restart the IDV. What happens?

Please keep us up-to-date on your progress.

Best,

Unidata IDV Support


> Hi there,
> 
> Ever since last night I have not been able to open or run IDV. Whenever
> I click on the shortcut, the command prompt would come and flash a quick
> message like "IDV cannot load" then exits within a few seconds. I do
> not think it is my computer as I have seen this before on others.
> 
> Thanks,
> 
> JP Kalb
> 


Ticket Details
===================
Ticket ID: NUH-926947
Department: Support IDV
Priority: Normal
Status: Closed
===================
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