Conditions of Support
There are conditions on obtaining Support from NSF Unidata:
Public Posting of Support & Mailing List Exchanges
All email exchanges with NSF Unidata User Support are recorded in the NSF Unidata inquiry tracking system and then may made publicly available through the web. If you do not want to have your interactions made available in this way, you must let us know in each email you send to us.
Likewise, all exchanges posted to NSF Unidata maintained email lists are recorded in the NSF Unidata inquiry tracking system and made publicly available through the web. Users who post to any of the lists we maintain are reminded to remove any personal information that they do not want to be made public.
Support to Institutions
NSF Unidata provides direct support via email for its software packages to institutions offering college-level courses for credit, and to non-profit institutions with education or research missions. Institutions must provide a single point of contact for direct support questions. NSF Unidata staff will provide priority support to qualifying organizations with a geoscience focus.
Support for McIDAS software acquired through the NSF Unidata Program Center is provided under the above-conditions through the NSF Unidata support team. SSEC (the software developers) provides support only to the McIDAS User Group (MUG) members.
NSF Unidata provides training in the use of some of its packages. Priority for enrollment in this training is given to active participants from organizations offering courses for credit in the geosciences.
Support to Individuals
The NSF Unidata Program Center administers and maintains topical mailing lists and hosts historical support archives, both which act as an excellent source for problem resolution. These tools are publically available and free for use by any individual. NSF Unidata does not provide direct email support to individuals who are not identified as the direct point-of-contact or technical liason for a given institution.
The NSF Unidata Program Center maintains web-based information and documentation which are accessible by any individual for any purpose without constraint.
Questions About the Conditions of Support?
For more information, please see our Participation Policy.
Questions or comments about the NSF Unidata conditions of support can be sent to support@unidata.ucar.edu.