This archive contains answers to questions sent to Unidata support through mid-2025. Note that the archive is no longer being updated. We provide the archive for reference; many of the answers presented here remain technically correct, even if somewhat outdated. For the most up-to-date information on the use of NSF Unidata software and data services, please consult the Software Documentation first.
Matt, Please go to the Windows Command Prompt, change directory to where the IDV is installed and run the runIDV.bat command. What are the errors that you see? Send them to us. Best, Unidata IDV Support > Full Name: Matt Ruglys > Email Address: address@hidden > Organization: n/a > Package Version: 5.0u2 > Operating System: Windows 7 with Java 7u75 > Hardware: 64 bit Intel Core 2 Duo, 2.33GHz, 2GB RAM > Description of problem: > > I have installed IDV 5.0u2 but when I run it the Terminal window opens, > followed by the Splash Screen and the Dashboard. But then all those > windows close and the program fails. The Terminal window does not > stay open long enough to read or capture the text that appears. Any > ideas? Previously I have successfully installed IDV on an XP box and on > a Mac so I don't know what has gone wrong this time. > > Many thanks, > Matt > > Ticket Details =================== Ticket ID: EDH-410091 Department: Support IDV Priority: Normal Status: Closed