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[IDV #KCN-689298]: IDV Installer

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  • Subject: [IDV #KCN-689298]: IDV Installer
  • Date: Thu, 12 Jun 2014 13:46:04 -0600
Barry,

I asked below what was the result of issuing (from the Terminal)

java -version (there's a typo below)

before opening the Installer.app

What was the result of that?

We install the IDV on OS X all the time so something unusual is happening
here. Not sure what it is yet.

I also wonder if there is something in your Java preferences that is blocking
Java somehow.

Best,

Unidata IDV Support

> Same error of course.
> I am setup as admin, and can isntall anything. I even tried open as root
> with same result.
> Attached output. I do get the warning about the open command, before the
> launch error.
> 
> Normal users at NOAA cannot install into /Applications, but I can
> install anywhere.
> 
> 
> On 6/12/14, 1:23 PM, Unidata IDV Support wrote:
> > Barry (not Brian, sorry, too much e-support),
> >
> > I am stumped here. Do the following:
> >
> > Double click on the IDV dmg. This should mount the IDV installer. Then 
> > issue the
> > following commands from the terminal:
> >
> > cd /Volumes/idv
> >
> > java -verion (what is the output here?)
> >
> > open Integrated\ Data\ Viewer\ Installer.app
> >
> > What happens?
> >
> > At NOAA, you have restricted permissions about where you can install stuff 
> > on OS
> > X, correct? I have seen problems before where the IDV is essentially 
> > confused
> > about what Java it should be using.
> >
> > Best,
> >
> > Unidata IDV Support
> >
> >> Hi,
> >> attached java info
> >> thanks barry
> >>
> >> On 6/12/14, 1:01 PM, Unidata IDV Support wrote:
> >>> Brian,
> >>>
> >>> When you go to System Preferences, Java, Java tab, what are the JRE
> >>> settings? Please provide a screen shot.
> >>>
> >>> Best,
> >>>
> >>> Unidata IDV Support
> >>>
> >>>> Hi,
> >>>> thanks for the reply - we have /usr/bin/java 1.7_45, JDK 1.8_05 and Java
> >>>> 7u60 installed currently on
> >>>> MacOS 10.9.3.
> >>>>
> >>>>
> >>>> On 6/12/14, 12:41 PM, Unidata IDV Support wrote:
> >>>>> Barry,
> >>>>>
> >>>>> Actually the IDV for OS X comes with its own Java. In this case, it is 
> >>>>> the
> >>>>> install4j IDV *installer* that is complaining that it cannot find Java. 
> >>>>> Try
> >>>>> getting a version of Java available here: http://www.java.com/en/ and 
> >>>>> trying the IDV
> >>>>> installation process again.
> >>>>>
> >>>>> Please keep us up-to-date on your progress.
> >>>>>
> >>>>> Best,
> >>>>>
> >>>>> Unidata IDV Support
> >>>>>
> >>>>>> No dice on Mavericks, with latest JDK and Java (attached) ?
> >>>>>>
> >>>>>>
> >>>>> Ticket Details
> >>>>> ===================
> >>>>> Ticket ID: KCN-689298
> >>>>> Department: Support IDV
> >>>>> Priority: Low
> >>>>> Status: Open
> >>>>>
> >>>> --
> >>>>
> >>>> Barry McInnes
> >>>> 325 Broadway
> >>>> Boulder CO 80304
> >>>> (303)4976231
> >>>> address@hidden
> >>>>
> >>>>
> >>> Ticket Details
> >>> ===================
> >>> Ticket ID: KCN-689298
> >>> Department: Support IDV
> >>> Priority: Low
> >>> Status: Closed
> >>>
> >> --
> >>
> >> Barry McInnes
> >> 325 Broadway
> >> Boulder CO 80304
> >> (303)4976231
> >> address@hidden
> >>
> >>
> >>
> >
> > Ticket Details
> > ===================
> > Ticket ID: KCN-689298
> > Department: Support IDV
> > Priority: Low
> > Status: Closed
> >
> 
> --
> 
> Barry McInnes
> 325 Broadway
> Boulder CO 80304
> (303)4976231
> address@hidden
> 
> 
> 


Ticket Details
===================
Ticket ID: KCN-689298
Department: Support IDV
Priority: Low
Status: Closed