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[IDV #BQL-793942]: Problems with Install

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  • Subject: [IDV #BQL-793942]: Problems with Install
  • Date: Thu, 22 Dec 2011 12:56:16 -0700
Greetings Jason,

It looks like this may be an issue with your video card driver and possibly 
directX (I've read that java3d will use directX for some older video cards). 
Rather than updating Java (the IDV comes with a copy of its own JRE it uses), 
could you update your video card driver and directX?

Cheers,

Sean

> Hi,
> I am trying to install IDV on my PC. After much trial and error in 
> adding/removing Java etc. and trying different versions 2.9 vs. 3.0. The 
> program still fails. It opens almost completely, then all windows close 
> immediately. Here is the error file from the crash. (see attached)
> 
> Can you help? Feel free to call if required.
> 
> Cheers,
> Jason Caldwell
> 303-445-2524
> 
> 


Ticket Details
===================
Ticket ID: BQL-793942
Department: Support IDV
Priority: Normal
Status: Open