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[IDV #BQL-793942]: Problems with Install

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  • Subject: [IDV #BQL-793942]: Problems with Install
  • Date: Thu, 22 Dec 2011 13:33:59 -0700
Great! I'm glad to hear you have things working!

Cheers,

Sean

> Hi Sean,
> I figured that out a couple of days ago- and the video driver update worked 
> like a charm!
> 
> Thanks,
> jason
> 
> -----Original Message-----
> From: Unidata IDV Support [mailto:address@hidden]
> Sent: Thursday, December 22, 2011 12:56 PM
> To: Caldwell, Raymond J (Jason)
> Cc: address@hidden
> Subject: [IDV #BQL-793942]: Problems with Install
> 
> Greetings Jason,
> 
> It looks like this may be an issue with your video card driver and possibly 
> directX (I've read that java3d will use directX for some older video cards). 
> Rather than updating Java (the IDV comes with a copy of its own JRE it uses), 
> could you update your video card driver and directX?
> 
> Cheers,
> 
> Sean
> 
> > Hi,
> > I am trying to install IDV on my PC. After much trial and error in 
> > adding/removing Java etc. and trying different versions 2.9 vs. 3.0. The 
> > program still fails. It opens almost completely, then all windows close 
> > immediately. Here is the error file from the crash. (see attached)
> >
> > Can you help? Feel free to call if required.
> >
> > Cheers,
> > Jason Caldwell
> > 303-445-2524
> >
> >
> 
> 
> Ticket Details
> ===================
> Ticket ID: BQL-793942
> Department: Support IDV
> Priority: Normal
> Status: Open
> 
> 


Ticket Details
===================
Ticket ID: BQL-793942
Department: Support IDV
Priority: Normal
Status: Open