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Re: 20040901: Unidata Support Issues

This archive contains answers to questions sent to Unidata support through mid-2025. Note that the archive is no longer being updated. We provide the archive for reference; many of the answers presented here remain technically correct, even if somewhat outdated. For the most up-to-date information on the use of NSF Unidata software and data services, please consult the Software Documentation first.

  • Subject: Re: 20040901: Unidata Support Issues
  • Date: Wed, 1 Sep 2004 12:04:38 -0600
Dana,

You're quite right about the problem getting to our SMTP server and I
have corrected the issue.  Our IP filtering configuration had remnants
of blocking IP traffic from Rutgers due to the security attack
originated from Rutgers against UCAR in late April.  I believe those
issues have been resolved and have adjusted the configuration accordingly.
I regret your inconvenience on this problem.

mike

On Sep 1, 10:42am, Steve Chiswell wrote:
> Subject: 20040901: Unidata Support Issues
>
> Dana,
>
> I answered your question on Friday Aug 27. The other support questions
> we have been answering have apparently gotten to there destinations
> (since I have seen followups), so my guess that the mail issue lies
> on your end....but I'll ask our System Admin group
> to see if there is anything in our logs that sheds any light on
> your problem.
>
> You can view my response to you at:
> http://my.unidata.ucar.edu/cgi-bin/getfile?file=/content/support/help/MailArchives/gempak/msg03533.html
>
> Note that I mentioned in my response that your attatchment was zero
> length.
>
> Steve Chiswell
> Unidata User Support
>
> On Tue, 2004-08-31 at 20:33, Dana Price wrote:
> > Steve,
> >
> > Sorry for the direct email here.. but email we've been sending to
> > support,support-gempak, etc. @unidata.ucar.edu has been bouncing back for
> > awhile now with an SMTP timeout to unidata.ucar.edu.  I used the web form
> > to submit a question a few days ago but haven't seen a response yet.. has
> > the support structure changed over there?
> >
> > Any help appreciated