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20040901: Unidata Support Issues

This archive contains answers to questions sent to Unidata support through mid-2025. Note that the archive is no longer being updated. We provide the archive for reference; many of the answers presented here remain technically correct, even if somewhat outdated. For the most up-to-date information on the use of NSF Unidata software and data services, please consult the Software Documentation first.

  • Subject: 20040901: Unidata Support Issues
  • Date: 01 Sep 2004 10:42:24 -0600
Dana,

I answered your question on Friday Aug 27. The other support questions
we have been answering have apparently gotten to there destinations
(since I have seen followups), so my guess that the mail issue lies
on your end....but I'll ask our System Admin group
to see if there is anything in our logs that sheds any light on
your problem.

You can view my response to you at:
http://my.unidata.ucar.edu/cgi-bin/getfile?file=/content/support/help/MailArchives/gempak/msg03533.html

Note that I mentioned in my response that your attatchment was zero
length.

Steve Chiswell
Unidata User Support

On Tue, 2004-08-31 at 20:33, Dana Price wrote:
> Steve,
> 
> Sorry for the direct email here.. but email we've been sending to 
> support,support-gempak, etc. @unidata.ucar.edu has been bouncing back for 
> awhile now with an SMTP timeout to unidata.ucar.edu.  I used the web form 
> to submit a question a few days ago but haven't seen a response yet.. has 
> the support structure changed over there?
> 
> Any help appreciated