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[AWIPS #EOJ-399370]: Outdated Scans

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  • Subject: [AWIPS #EOJ-399370]: Outdated Scans
  • Date: Wed, 10 Jul 2024 11:29:04 -0500
> Good afternoon, I hope this finds you well.
> 
> For the past few weeks, it seems hit or miss, but radar scans on Cave are out 
> of date by about 20-30 minutes, and I can't get them to be any more recent. I 
> reset the cave data in terminal (I use a Mac) but this did not alleviate the 
> problem. What next steps should I take to fix this?
> 
> Thank you for your time!
> 


Hello,

Thank you for reaching out to us. Next time you see this issue can document the 
exact radar/product you are loading and the current time? We've had another 
user report something similar but every time I look everything is up to date. 
If we have a more precise time of the issue I can go in and look at the logs to 
see what's going on.

Thanks,

Tiffany Meyer
AWIPS Lead Software Engineer
NSF Unidata

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you receive:  
https://docs.google.com/forms/d/e/1FAIpQLSeDIkdk8qUMgq8ZdM4jhP-ubJPUOr-mJMQgxInwoAWoV5QcOw/viewform

Ticket Details
===================
Ticket ID: EOJ-399370
Department: Support AWIPS
Priority: Normal
Status: Open
===================
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