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[AWIPS #RDH-492687]: EDEX Outage

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  • Subject: [AWIPS #RDH-492687]: EDEX Outage
  • Date: Mon, 04 Mar 2024 15:17:43 -0700
Hi there,

> Would you perhaps have a resource for a back-up edex server ?

The only other option I am aware of is a commercial offering from Allison House 
(https://www.allisonhouse.com/),
however I think I heard they may have discontinued their EDEX service recently? 
You'd have to reach out to them
to get more information.

Also, I received your other response, but our email service has been having 
issues, so I'll respond on this thread.

> Thank you for your reply.  The application did require caveData to be deleted 
> before new products were received. 
>
> This data outage occurred over a weekend when a very significant winter storm 
> impacted the western US and resulted
> in reduced operational capabilities from this office. I received no outage 
> notification or other communication from
> the Unidata AWIPS team until this morning.  Given that this data outage 
> resulted in a significant impacts, can the
> AWIPS/CAVE team refer me to an entity that might be able to provide an 
> alternative EDEX server feed during times
> when the primary sever is down ?

I'm sorry the outage unfortunately corresponded with extreme weather and 
impacted your workflow.  Unfortunately our 
AWIPS services are non-operational, including our production EDEX.  Our staff 
typically do not work weekends, although
we do at times try to respond if we're available.  This weekend our AWIPS team 
was not available and addressed the 
issue as soon as we could this morning.

Allison House was the only other (paid) option I was aware of. An additional 
option is to run your own EDEX locally
to use as your operational or backup server to ours.

Thanks.

--Shay Carter

She/Her/Hers
AWIPS Software Engineer
NSF Unidata

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Ticket Details
===================
Ticket ID: RDH-492687
Department: Support AWIPS
Priority: Low
Status: Open
===================
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