[AWIPS #HFF-258231]: AWIPS Problem Report

Hi there,

Thank you for using our reporting form, we received your submission:

> Hello! After seeing your post on social media I knew I had to download the 
> latest version of CAVE
> and try it out for myself! 
>
> CAVE works well for the most part but the issue I am still having is with 
> loading any model data.
> If I try and load any model data from the ""Models"" menu at the top of CAVE, 
> I get a couple of 
> error messages. The first one is ""An internal error occurred during: 
> ""Initializing..."" The
> second error I get is ""An internal error occurred during: ""Product 
> Loader"". Lastly, I get
> another ""An internal error occurred during: ""Initializing.."" error. After 
> I get these errors,
> the ""Clear"" button no longer works. When I press it, I get another error 
> that says ""Command 
> 'com.raytheon.vis.ui.clear' failed."" I have also tried loading model data 
> from the volume
> browser and any product I select shows the correct time of the available data 
> but does not show
> anything under the Product Selection List. This has been a trend for awhile 
> with my experience
> with AWIPS, so I am not sure if I am doing something incorrectly here or if 
> there could be another
> issue. If you would like, I can follow up with the code related to these 
> errors from the Alert 
> View window. Happy to help in anyway that I can! 

We're glad you saw our posts on social media.  You can also join our mailing 
list (awips2-users) 
where we notify our users about new updates, EDEX outages, and bi-weekly blogs, 
which tends to be a
bit more comprehensive (and sooner) than our social media posts.  If you're 
interested you can sign
up here: https://www.unidata.ucar.edu/support/index.html#mailinglists

This is a really strange issue you're seeing that we haven't encountered 
before.  Can you tell me a
bit about your computer?  What version of MacOS are you running? Can you send 
me a screenshot 
(apple+shift+4) of the "About This Mac" Window, from the Apple menu in the top 
right?
Have you ever successfully loaded model data with a different version of CAVE 
on this machine?
Can you please send me the entire error message outputs (maybe easier in a 
separate .txt file), from
the Alert View tab?

Hopefully we can get to the bottom of this!  Thank you!
--Shay Carter

She/Her/Hers
AWIPS Software Engineer
NSF Unidata

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