[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]
[AWIPS #WJL-121083]: Cave "Could not find valid extension for class": errors
- Subject: [AWIPS #WJL-121083]: Cave "Could not find valid extension for class": errors
- Date: Wed, 29 Nov 2023 11:03:11 -0700
Hi there,
> Our Linux (Centos 7) Cave clients (18.2.1-6) are not able to display Metar
> station plots,
> as well as some satellite products. Looking at the AlertView messages, I see
> the phrase
> "Could not find valid extension for class" to be common to all the error
> messages. Our
> Windows installs of Cave display those products just fine. I've attached the
> AlertView
> messages for the Metar plot and Visible satellite display. I also attached
> the install
> log as well, but the install log has no error messages. Could you look and
> let me know
> where the problem is? Hopefully, it is an easy fix.
I'm sorry CAVE is giving you issues on your CentOS machines. My first idea has
to do with
a possible issue with the graphics card. Do you know what graphics cards are
running on
the CentOS machines? Also, could you send us the output from running this
command in the
terminal:
glxinfo
Hopefully we can get this worked out for you.
Thanks!
--Shay Carter
She/Her/Hers
AWIPS Software Engineer
UCAR - Unidata
If you're interested, please feel free to fill out a survey about the support
you receive:
https://docs.google.com/forms/d/e/1FAIpQLSeDIkdk8qUMgq8ZdM4jhP-ubJPUOr-mJMQgxInwoAWoV5QcOw/viewform
Ticket Details
===================
Ticket ID: WJL-121083
Department: Support AWIPS
Priority: Normal
Status: Open
===================
NOTE: All email exchanges with NSF Unidata User Support are recorded in the
Unidata inquiry tracking system and then made publicly available through the
web. If you do not want to have your interactions made available in this way,
you must let us know in each email you send to us.