This archive contains answers to questions sent to Unidata support through mid-2025. Note that the archive is no longer being updated. We provide the archive for reference; many of the answers presented here remain technically correct, even if somewhat outdated. For the most up-to-date information on the use of NSF Unidata software and data services, please consult the Software Documentation first.
> Hello Yuan, > > I already tried that with my professor yesterday. We uninstalled IDV, removed > the “.unidata” folder, and then reinstalled IDV and I still am running into > the same issue. I tried it again just now, but the program continues to > freeze at start-up. Are there any other suggestions I could try? > > Best, > Anamaria > Hi Anamaria, When you said the IDV freeze, do you get the Dashboard window popup but not the map view window? It is a bit strange since you did run the IDV the first time to install the plugin at the very first time. Yuan Ticket Details =================== Ticket ID: VOV-758977 Department: Support IDV Priority: Normal Status: Open =================== NOTE: All email exchanges with NSF Unidata User Support are recorded in the Unidata inquiry tracking system and then made publicly available through the web. If you do not want to have your interactions made available in this way, you must let us know in each email you send to us.