[IDV #QID-447190]: IDV Issues with new MAC OS

> Yuan,
> 
> There does not appear to be a file attached.
> 
> Greg

Hi Greg,

The attached file did not go through probably due to the mail server security 
check. Here is the link you can download:

https://ramadda.unidata.ucar.edu/repository/entry/show?entryid=a0490ad4-d81e-455b-a4bb-2fa51ac3b860

Yuan
> 
> > On Oct 31, 2023, at 1:25?PM, Unidata IDV Support <address@hidden> wrote:
> >
> >>> I just updated my MAC OS to Sonoma, and now IDV hangs upon trying to load
> >>> the map window. I get the spinning circle of death! Have you heard about
> >>> this issue from anyone else, and do you have any suggestions regarding a
> >>> possible resolution? Thanks!
> >>>
> >>> Greg Fishel
> >>>
> >>>
> >> Hi Greg,
> >>
> >> Yes, you are the third or forth IDV users reported this kind of problem 
> >> after
> >> upgrading the Mac OS to Ventura or Sonoma. The number is likely to 
> >> increase when more users
> >> upgrading their Mac books OS. We are still try to understand this problem 
> >> and no solution at
> >> this moment.
> >>
> >> I would encourage you to submit a report to the Apple through the 
> >> "Feedback Assistant" in your
> >> Mac as we feel like it is related to the newer version of Mac OS. I did 
> >> submit one report but my
> >> Mac works well so the Apple developer can not get too much information in 
> >> my report.
> >>
> >> I will keep you updated.
> >>
> >> Regard,
> >>
> >> Yuan
> > Hi Greg,
> >
> > Please download the attached, unzip this file and follow the instruction in 
> > README.txt and send the output log files.
> >
> > Thanks,
> > Yuan
> >
> > Ticket Details
> > ===================
> > Ticket ID: QID-447190
> > Department: Support IDV
> > Priority: Normal
> > Status: Open
> > ===================
> > NOTE: All email exchanges with Unidata User Support are recorded in the 
> > Unidata inquiry tracking system and then made publicly available through 
> > the web.  If you do not want to have your interactions made available in 
> > this way, you must let us know in each email you send to us.
> >
> >
> 
> 


Ticket Details
===================
Ticket ID: QID-447190
Department: Support IDV
Priority: Normal
Status: Open
===================
NOTE: All email exchanges with Unidata User Support are recorded in the Unidata 
inquiry tracking system and then made publicly available through the web.  If 
you do not want to have your interactions made available in this way, you must 
let us know in each email you send to us.