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[IDV #PXH-191058]: IDV display

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  • Subject: [IDV #PXH-191058]: IDV display
  • Date: Tue, 29 Mar 2022 19:38:34 -0600
> > Full Name: Austin Portner
> > Email Address: address@hidden
> > Organization: Saint Louis University
> > Package Version: 6.0u1
> > Operating System: windows 11
> > Hardware: Acer Nitro 5
> > Description of problem: I have re-installed my IDV and it is still 
> > providing the image I attached
> >
> >
> You can try to update the video card drivers first. The second option is if 
> your system has two drivers (most window systems), you
> can force to use one of them to see if the IDV can display normally.
> 
> Yuan

Actually, this is the problem of GPU messing up the 3D viewer. The solution is 
to whitelist the IDV to the GPU.

Here is the link to how to whitelist:

https://www.pcspecialist.co.uk/forums/threads/nvidia-how-to-white-list-games-and-how-to-enable-nvidia-gpu-monitor.18426/

Yuan

Ticket Details
===================
Ticket ID: PXH-191058
Department: Support IDV
Priority: Normal
Status: Open
===================
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