This archive contains answers to questions sent to Unidata support through mid-2025. Note that the archive is no longer being updated. We provide the archive for reference; many of the answers presented here remain technically correct, even if somewhat outdated. For the most up-to-date information on the use of NSF Unidata software and data services, please consult the Software Documentation first.
> Full Name: zohreh Adavi > Email Address: address@hidden > Organization: TU Wien > Package Version: 5.7 build date:2020-02-10 17:05 UTC > Operating System: Windows 8.1 > Hardware: Java: home: D:\GEOS_Data\IDV_5.7\jre version: 1.8.0_51 > j3d:1.6.0-pre12-daily-experimental daily > Description of problem: Error evaluating:handleProbe(displayControl,probeData) > org.python.core.PyException > > Dear Sir/Madam, > > I would like to plot vertical profile of GOES-16 using your software but I > could not, because when I try to do this, I get above error. So, I was > wondering if you could kindly help me to fix this error. > > I am looking forward to hearing from you. > Kind regards, > zohreh Hi Zohreh, Where did you get the GOES-16 3D volume data? Does it naming like: OR_ABI-L2-LVTPC-M6_G16_s20201280021110_e20201280023482_c20201280025353.nc? I would like to download the same file to give it a try to understand the problem you ran into. Yuan Ticket Details =================== Ticket ID: AZJ-871379 Department: Support IDV Priority: Normal Status: Open =================== NOTE: All email exchanges with Unidata User Support are recorded in the Unidata inquiry tracking system and then made publicly available through the web. If you do not want to have your interactions made available in this way, you must let us know in each email you send to us.