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I'm testing out the esupport system...I figured Jeff would be a good guinea pig I also can not use the https address, the http address works and like Yuan said https works in a browser. Ticket Details =================== Ticket ID: OUW-309680 Department: Support IDV Priority: Normal Status: Open =================== NOTE: All email exchanges with Unidata User Support are recorded in the Unidata inquiry tracking system and then made publicly available through the web. If you do not want to have your interactions made available in this way, you must let us know in each email you send to us.