[IDV #TBF-580156]: IDV 5.3 no longer starts up

Hi Wayne,

I am at a bit of a loss to explain this error. Please double check the Windows
Video driver has been updated. That solution has worked for our users in the
past. And also double check you moved your .unidata directory out of the way.

I also wonder if you inadvertently downloaded a version of the IDV that is not
compatible with your system. Though the error you provided does not point us in
this direction, but I am somewhat out of ideas as to what the issue is.

Please download the latest IDV and double check you are downloading the correct
version.

http://www.unidata.ucar.edu/downloads/idv/current/index.jsp

Note that there are 32 and 64 bit versions of the Windows installer.

Best,

Unidata IDV Support


> Thank you for your quick reply.
> 
> I updated the video driver and removed the .unidata directory from
> \Users\<username>\ but I'm still getting the same error. I also ran
> Windows updates.
> 
> Thanks,
> 
> Wayne Chan
> 
> 
> On 3/14/2017 9:47 AM, Unidata IDV Support wrote:
> > Hi Wayne,
> >
> > I think there may be two problems going on.
> >
> > First, update your Windows graphics driver. That's what that screenshot you 
> > sent
> > us indicates you need to do.
> >
> > Second, you may have a corrupt .unidata directory
> > (\Users\<username>\.unidata). Please move that directory out of the way if 
> > the
> > first solution does not work.
> >
> >
> > Best,
> >
> > Unidata IDV Support
> >
> >> Hi, I installed IDV 5.3 on Windows 7 (64-bit) on a PC with 32 GB RAM and 
> >> it was working fine until I tried working with some large (several GB) 
> >> netCDF files. I had to kill the program because it was unresponsive, but 
> >> now whenever I try to restart IDV, I see the Dashboard briefly, but then 
> >> it quits. I tried running runidv.bat in a command window so that I could 
> >> see the errors generated. Below are the error messages:
> >>
> >> [cid:part1.995BD2CB.01FCCD13@umanitoba.ca]
> >>
> >> I've tried rebooting the computer, uninstalling and reinstalling IDV, 
> >> reinstalling Java, and I even tried installing the previous version of 
> >> IDV, but nothing seems to fix the problem.
> >>
> >> If you can provide any assistance with this, I would appreciate it.
> >>
> >> Thank you,
> >>
> >> Wayne Chan
> >> Centre for Earth Observation Science
> >> University of Manitoba
> >> Winnipeg, Canada
> >>
> >>
> >>
> >
> > Ticket Details
> > ===================
> > Ticket ID: TBF-580156
> > Department: Support IDV
> > Priority: Normal
> > Status: Closed
> > ===================
> > NOTE: All email exchanges with Unidata User Support are recorded in the 
> > Unidata inquiry tracking system and then made publicly available through 
> > the web.  If you do not want to have your interactions made available in 
> > this way, you must let us know in each email you send to us.
> >
> >
> 


Ticket Details
===================
Ticket ID: TBF-580156
Department: Support IDV
Priority: Normal
Status: Closed
===================
NOTE: All email exchanges with Unidata User Support are recorded in the Unidata 
inquiry tracking system and then made publicly available through the web.  If 
you do not want to have your interactions made available in this way, you must 
let us know in each email you send to us.