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[IDV #VSX-789960]: Install issue

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  • Subject: [IDV #VSX-789960]: Install issue
  • Date: Thu, 29 Dec 2011 09:03:37 -0700
Greetings Terrance,

This looks exactly like the error I last saw on an XP box that needed to have 
its video card drivers updated. Give that a shot and let me know how it goes.

Cheers,

Sean

> 
> Sean,
> 
> The client at home today, but here is the error message he receives.
> 
> 
> 
> 
> (Embedded image moved to file: pic11381.gif)
> 
> 
> Thanks for your time and please do have a good day.
> 
> Terrance Stigler
> Desktop Support Specialist
> US EPA Region VII
> Kansas City, KS. 66101
> Work : (913) 551-7077
> 
> (Embedded image moved to file: pic28128.gif)
> 
> 
> 
> 
> 
> 
> From: "Unidata IDV Support" <address@hidden>
> To:   Terrance Stigler/R7/USEPA/US@EPA
> Cc:   address@hidden
> Date: 12/28/2011 03:20 PM
> Subject:      [IDV #VSX-789960]: Install issue
> 
> 
> 
> Greetings Terrance,
> 
> The IDV comes with its own JRE and Java3d, so you do not need to install
> java3d on your system (just a side note). What does the fatal error
> message say? There have been a few reported issues where the video card
> driver is slightly out of date and the IDV will no longer start - would
> you mind checking to see if you have the latest driver?
> 
> Cheers,
> 
> Sean
> 
> >
> > Good afternoon,
> >
> > I'm working with a client to install the IDV software.  We are able
> > to install it successfully and install the java 3d package
> successfully,
> > but when client attempts to run the program, the program acts as
> though
> > it is loading then crashes.  If client runs the program from the
> command
> > line, he receives a fatal error message.  He's working on a Windows XP
> > machine.  Any suggestions?
> >
> >
> > Thanks for your time and please do have a good day.
> >
> > Terrance Stigler
> > Desktop Support Specialist
> > US EPA Region VII
> > Kansas City, KS. 66101
> > Work : (913) 551-7077
> >
> > (Embedded image moved to file: pic18588.gif)
> >
> >
> >
> 
> 
> Ticket Details
> ===================
> Ticket ID: VSX-789960
> Department: Support IDV
> Priority: Normal
> Status: Open
> 
> 
> 


Ticket Details
===================
Ticket ID: VSX-789960
Department: Support IDV
Priority: Normal
Status: Open