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[IDV #VSX-789960]: Install issue

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  • Subject: [IDV #VSX-789960]: Install issue
  • Date: Wed, 28 Dec 2011 14:20:17 -0700
Greetings Terrance,

The IDV comes with its own JRE and Java3d, so you do not need to install java3d 
on your system (just a side note). What does the fatal error message say? There 
have been a few reported issues where the video card driver is slightly out of 
date and the IDV will no longer start - would you mind checking to see if you 
have the latest driver?

Cheers,

Sean

> 
> Good afternoon,
> 
> I'm working with a client to install the IDV software.  We are able
> to install it successfully and install the java 3d package successfully,
> but when client attempts to run the program, the program acts as though
> it is loading then crashes.  If client runs the program from the command
> line, he receives a fatal error message.  He's working on a Windows XP
> machine.  Any suggestions?
> 
> 
> Thanks for your time and please do have a good day.
> 
> Terrance Stigler
> Desktop Support Specialist
> US EPA Region VII
> Kansas City, KS. 66101
> Work : (913) 551-7077
> 
> (Embedded image moved to file: pic18588.gif)
> 
> 
> 


Ticket Details
===================
Ticket ID: VSX-789960
Department: Support IDV
Priority: Normal
Status: Open