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[IDV #XHC-355540]: IDV Fails to Load

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  • Subject: [IDV #XHC-355540]: IDV Fails to Load
  • Date: Wed, 07 Sep 2011 09:55:08 -0600
> Unfortunately, that change did not help. I will be looking for an updated 
> driver to install.
> 

Brandon,
      Try one more thing, go to where the IDV is installed and try to run the 
simpleIDV to see if you can run this one. The big change in the 3.0 release is 
that the IDV will try to figure out the memory of the machine and has some 
logic to allocate the memory automatically. Somehow I have the feeling this 
maybe the cause of failure to start the IDV. Please give it a try and let us 
know.


Yuan
> Brandon Helvie
> Computer Support Specialist, Senior
> Academic Support Unit 
> Information Technology           
> E-mail: address@hidden Phone: (307) 766-6165
> 
> 
> -----Original Message-----
> From: Unidata IDV Support [mailto:address@hidden]
> Sent: Thursday, September 01, 2011 9:53 PM
> To: Brandon Lynn Helvie
> Cc: address@hidden
> Subject: [IDV #XHC-355540]: IDV Fails to Load
> 
> > > Both the web start and the 64 bit install appear to be having the same 
> > > problem when we try to load the software.
> > >
> > > I have gone to the following link, and the program starts up, begins 
> > > initializing resources, then says creating user interface, launches, but 
> > > then immediately closes.
> > >
> > > I've used the following link:
> > > http://www.unidata.ucar.edu/software/idv/webstart/IDV/idv.jnlp
> > >
> > > and the following install version idv_3_0_windows64_installer.exe
> > >
> > > Do you have any idea why this won't launch? I'm at a loss and have been 
> > > unable to figure out the attached error logs.
> > >
> > > Brandon Helvie
> > > Computer Support Specialist, Senior
> > > Academic Support Unit
> > > Information Technology
> > > E-mail: address@hidden<mailto:address@hidden> Phone: (307) 766-6165
> > >
> > >
> > >
> > Hi Brandon,
> > You probably need to update the video card driver of your machine. Let me 
> > know if you still can not run the IDV after updating the driver.
> >
> >
> > Yuan
> Brandon,
> Before you updating the driver, try one more thing here:
> 
> go to the folder where the IDV is installed, such as: C:/program 
> files/IDV_3.0, using a editor to open the runIDV window batch file, and find 
> the line starting with: "jre\bin\java -Xmx%idv_memory%m ...", and add 
> "-XX:MaxPermSize=256m" right after the memory, "jre\bin\java 
> -Xmx%idv_memory%m -XX:MaxPermSize=256m....",
> 
> if this can help, you don't need to update the driver.
> 
> 
> Yuan
> 
> Ticket Details
> ===================
> Ticket ID: XHC-355540
> Department: Support IDV
> Priority: Normal
> Status: Open
> 
> 


Ticket Details
===================
Ticket ID: XHC-355540
Department: Support IDV
Priority: Normal
Status: Open