[Support #OOD-935953]: Right-clicking on chart produced by data probe/time series gives a different menu in Windows than other operating systems. [1001]

> Hi, Yuan -
> 
> We can definitely do that.  If it will help you out, we'll wait to send you 
> any tickets until a programmer has had the chance to look at the problem.  My 
> only concern is that it might slow down the flow of information between us, 
> which I think has been starting to improve.
> 

Becky,
       I think this will be a good start of working together on the support 
tickets. If you send us all the support tickets, there is no guarantee that we 
will have time to work on it.
> 
> Here's how things are working right now.  During our weekly meeting, we 
> prioritize our new bug reports and development requests as critical, high, 
> medium, or low.  Everything that is prioritized as critical is assigned a 
> programmer, and the high, medium, and low reports are put in our programming 
> queue.  Currently, we send anything that affects the IDV directly to you, so 
> that you're able to prioritize them as well.
> 

Please only send the critical tickets to the support-idv, and all others to the 
support-mcv department. Again, I will like to see how to set up a channel to 
work with McV developer to tackle on tickets that affect both IDV and McV.



Yuan

> The reason I think things may slow down if we wait until a programmer has 
> looked at the problem is because we're not exactly flush with programmers 
> right now either.  We lost one this summer, and a couple others are being 
> pulled onto other projects.  We're hoping to get them back soon, but for now, 
> we're limited, too.
> 

> 
> Another option would be for us to only send the critical or high priority IDV 
> items to you.  That would reduce the number of tickets you receive, but it 
> would let you know what's moving to the top of our list and would also let 
> you know right away if we found an important bug or development item for the 
> IDV.
> 
> For now, we'll wait to send you any tickets until a programmer has had the 
> chance to look at the problem.  If you like my idea of only sending the 
> critical or high priority items to you, let me know, and we can do that 
> instead.
> 
> 
> Thanks, Yuan.  It's sometimes difficult working with multiple software 
> packages with two groups of developers and multiple repositories, but until 
> those issues are resolved, our communication is important.
> 
> - Becky
> 
> 
> 
> 
> On 8/24/2011 6:00 PM, Unidata IDV Support wrote:
> >> Yuan and Julien -
> >>
> >> Thanks for getting this fixed so quickly!   Bob is planning on testing
> >> this today and he'll let you know if he finds anything else.
> >>
> >> I also asked if you want us to continue sending you the IDV bugs as we
> >> find them or if you would rather if we did not send them to you at all.
> >> Can you let me know what you'd prefer?   Until I hear otherwise from
> >> you, I'll keep sending them (they usually come a few at a time after our
> >> weekly meetings).
> > Hi Becky,
> >          I would expect the SSEC developers to  have some consideration of 
> > the limit resources in the Unidata side when you sending tickets. By saying 
> > so, I would like to see some coordinated effort to put into each ticket, 
> > either trying to solve the problem first, and/or to work together on the 
> > ticket.
> >
> >
> >
> > Yuan
> >> Thanks again!
> >> - Becky
> >>
> >>
> >>
> >>> Hi Yuan,
> >>>
> >>> This problem is a high priority item for us to get fixed in McIDAS-V.
> >>> We're planning on looking into it, but do not yet have a programmer
> >>> assigned.   I'll have the programmer contact you when he starts to
> >>> look at it.  If you get around to looking at this before we do, can
> >>> you please let me know?   That way, we're both not working on the same
> >>> items at the same time.
> >>>
> >>> Along those lines, do you want us to continue sending you the IDV bugs
> >>> as we find them, or would you rather if we did not send them to you at
> >>> all?
> >>>
> >>> Thanks, Yuan!
> >>>
> >>> (This didn't send an automated response from your system, so I didn't
> >>> have a ticket number to reply to.  Hope it's okay that I'm not sending
> >>> this to support-idv.  Let me know if you have a ticket number and want
> >>> me to resend it.)
> >>>
> >>> - Becky
> >> On 8/19/2011 2:32 PM, Unidata IDV Support wrote:
> >>> Dear User,
> >>>
> >>> Your issue should be fixed. Please confirm tomorrow.
> >>>
> >>> Best,
> >>>
> >>> Unidata IDV Support
> >>>
> >>>
> >>>> This is a big problem with users on some platforms, because they cannot 
> >>>> access some of the menus.   They appear to work fine on Windows, but the 
> >>>> menus do not appear on Macs.
> >>>>
> >>>>
> >>>>
> >>>> ----==== Inquiry ====----
> >>>> 1001
> >>>>
> >>>> ----==== Summary ====----
> >>>> Right-clicking on chart produced by data probe/time series gives a 
> >>>> different menu in Windows than other operating systems.
> >>>>
> >>>> ----==== Request ====----
> >>>> 2011-04-13 - Bob Carp
> >>>> When you right click on a chart produced by a Data Probe/Time Series on 
> >>>> Windows, there is one menu when you hold down the right mouse button, 
> >>>> and another when you release it. The menu that comes up when you release 
> >>>> the mouse button can only be gotten to through Windows. The menu that 
> >>>> you see in Windows when you hold down the mouse button is the only one 
> >>>> that you can get to through other operating systems.
> >>>>
> >>>> You can also get to the menu you see when you hold down the mouse when 
> >>>> you go to (In the Layer Controls tab) 
> >>>> View->Chart->Chart:...->Properties... There should be a way to 
> >>>> access both of these menus on all platforms. As right now, certain 
> >>>> options to change the chart can only be done through Windows.
> >>>>
> >>>>
> >>>> ################################################################################
> >>>>
> >>>> http://dcdbs.ssec.wisc.edu/inquiry-v/index.php?inquiry=1001
> >>>>
> >>>>
> >>> Ticket Details
> >>> ===================
> >>> Ticket ID: OOD-935953
> >>> Department: Support IDV
> >>> Priority: High
> >>> Status: Closed
> >>>
> >>
> >
> > Ticket Details
> > ===================
> > Ticket ID: OOD-935953
> > Department: Support IDV
> > Priority: High
> > Status: Open
> >
> 
> 


Ticket Details
===================
Ticket ID: OOD-935953
Department: Support IDV
Priority: High
Status: Closed