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Hi, I was prompted to investigate further some of what we discussed in earlier emails. In particular, I wanted to better understand one of the comments you made: "What the department IT is saying that if we want to have the reverse DNS setup, the machine needs to move from office to the computer center." This comment was made in reference to the machine geo.gcoos.org, or, at least, that was my understanding. I used the 'whois' facility to see where this machine is located: - first, I got the IP address for the machine from an 'nslookup' % nslookup geo.gcoos.org Server: 128.117.177.1 Address: 128.117.177.1#53 Non-authoritative answer: Name: geo.gcoos.org Address: 67.207.88.241 - next, I used the IP address in a 'whois' lookup to see where this machine is located: % whois 67.207.88.241 [Querying whois.arin.net] [whois.arin.net] # # ARIN WHOIS data and services are subject to the Terms of Use # available at: https://www.arin.net/resources/registry/whois/tou/ # # If you see inaccuracies in the results, please report at # https://www.arin.net/resources/registry/whois/inaccuracy_reporting/ # # Copyright 1997-2020, American Registry for Internet Numbers, Ltd. # # # Query terms are ambiguous. The query is assumed to be: # "n 67.207.88.241" # # Use "?" to get help. # NetRange: 67.207.64.0 - 67.207.95.255 CIDR: 67.207.64.0/19 NetName: DIGITALOCEAN-67-207-64-0 NetHandle: NET-67-207-64-0-1 Parent: NET67 (NET-67-0-0-0-0) NetType: Direct Allocation OriginAS: AS14061 Organization: DigitalOcean, LLC (DO-13) ... Given that Digital Ocean is a cloud provider (so says their website: https://www.digitalocean.com/), it is not surprising at all that TAMU IT would tell you that they can not setup reverse DNS for this (probably virtual) machine since it is not under their control or even on the TAMU campus. If I am correct in everything above, you should be contacting the Digital Ocean folks to see if they can help you get reverse DNS setup for your machine, not the IT folks at TAMU. Am I missing something here? Cheers, Tom -- **************************************************************************** Unidata User Support UCAR Unidata Program (303) 497-8642 P.O. Box 3000 address@hidden Boulder, CO 80307 ---------------------------------------------------------------------------- Unidata HomePage http://www.unidata.ucar.edu **************************************************************************** Ticket Details =================== Ticket ID: EOT-784687 Department: Support IDD Priority: Normal Status: Open =================== NOTE: All email exchanges with Unidata User Support are recorded in the Unidata inquiry tracking system and then made publicly available through the web. If you do not want to have your interactions made available in this way, you must let us know in each email you send to us.