[IDD #MEK-383850]: LDM feed problem

Hi Mamie,

re:
> I asked our analyst about the machine names and he said the names you
> listed are the correct ones.  Not sure what other info you would need
> from us to further investigate.

We need to know:

- the name of the machine(s) that you are seeing problems on

- the name(s) of the IDD feeds for which you are seeing problems

- how you determine if/when there is a problem (e.g., run 'ldmadmin watch'
  and don't see products; are not seeing processed data from
  the feed(s); etc.)

I just looked at the volume plots for the feed types listed for the three
machines I noted in my previous email.  The volume plots do not show that
you are receiving less data than is available, so I need to know specifics
about the problems you are experiencing.

re:
> The problem seems to be intermittent.  Nothing has come through since 4:54 
> EST.

In what feed(s)?

re:
> We are also investigating on our end to see if the problem is here.

OK, sounds good.

> -----Original Message-----
> From: Unidata IDD Support [mailto:address@hidden]
> Sent: 13 May, 2012 14:20
> To: NetOps [CMC]
> Cc: address@hidden
> Subject: [IDD #MEK-383850]: LDM feed problem
> 
> Hi Jamie,
> 
> re:
> > Our LDM feed port from idd.unidata.ucar.edu (port 388) isn't working.
> > Can you please look into this and get back to us?
> 
> The CMC machines that are reporting real-time statistics to us do
> not seem to be experiencing any problems:
> 
> Unidata Home Page
> http://www.unidata.ucar.edu
> 
> Projects -> Internet Data Distribution
> http://www.unidata.ucar.edu/projects/index.html#idd
> 
> IDD Current Operational Status
> http://www.unidata.ucar.edu/software/idd/rtstats/
> 
> Statistics by Host
> http://www.unidata.ucar.edu/cgi-bin/rtstats/siteindex
> 
> Links to the statistics for the CMC machines I am referring to
> are:
> 
> ldm-data.cmc.ec.gc.ca [6.10.1]  
> http://www.unidata.ucar.edu/cgi-bin/rtstats/siteindex?ldm-data.cmc.ec.gc.ca
> ldm-wxo.cmc.ec.gc.ca [6.8.1]    
> http://www.unidata.ucar.edu/cgi-bin/rtstats/siteindex?ldm-data.cmc.ec.gc.ca
> tigge-ldm.cmc.ec.gc.ca [6.6.4]  
> http://www.unidata.ucar.edu/cgi-bin/rtstats/siteindex?tigge-ldm.cmc.ec.gc.ca
> 
> Please let us know the full name of your machine that is experiencing
> the problem so we can further investigate.
> 
> Cheers,
> 
> Tom
> --
> ****************************************************************************
> Unidata User Support                                    UCAR Unidata Program
> (303) 497-8642                                                 P.O. Box 3000
> address@hidden                                   Boulder, CO 80307
> ----------------------------------------------------------------------------
> Unidata HomePage                       http://www.unidata.ucar.edu
> ****************************************************************************
> 
> 
> Ticket Details
> ===================
> Ticket ID: MEK-383850
> Department: Support IDD
> Priority: Normal
> Status: Closed
> 
> 

Cheers,

Tom
--
****************************************************************************
Unidata User Support                                    UCAR Unidata Program
(303) 497-8642                                                 P.O. Box 3000
address@hidden                                   Boulder, CO 80307
----------------------------------------------------------------------------
Unidata HomePage                       http://www.unidata.ucar.edu
****************************************************************************


Ticket Details
===================
Ticket ID: MEK-383850
Department: Support IDD
Priority: Normal
Status: Closed