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[AWIPS #UWJ-586335]: Satellite not loading new data

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  • Subject: [AWIPS #UWJ-586335]: Satellite not loading new data
  • Date: Wed, 07 Feb 2024 08:58:05 -0700
Hi there,

> We have started using AWIPS for static displays as it is easier than pulling 
> up five
> or six web browsers. When I loaded AWIPS this morning (2/7) I found the 
> satellite data
> for GOES-West and GOES-East had not updated since 23:44 UTC 2/6 (currently 
> 15:19 UTC 
> 2/7, see screenshot). I tried clearing the caveDATA file and reloading 
> without luck. I
> have tried to look through other documentation on the unidata website but 
> nothing stood
> out to me. Other data such as HRRR, RTMA, and radar are all up to date. Do 
> you have any
> tips for resolving this situation?

Thank you for reaching out.  Our cloud provider where we host our EDEX servers 
had an 
issue last night with our current satellite EDEX.  We were made aware of it 
last night
and have been working to fix the issue this morning.
We believe the issue has been fixed, and as new data comes in you should start 
seeing it
in AWIPS again.
Sorry for the outage.

--Shay Carter

She/Her/Hers
AWIPS Software Engineer
NSF Unidata

If you're interested, please feel free to fill out a survey about the support 
you receive: 
https://docs.google.com/forms/d/e/1FAIpQLSeDIkdk8qUMgq8ZdM4jhP-ubJPUOr-mJMQgxInwoAWoV5QcOw/viewform

Ticket Details
===================
Ticket ID: UWJ-586335
Department: Support AWIPS
Priority: Normal
Status: Open
===================
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