[AWIPS #QLB-140418]: Issues Loading RGB & Model Parameters (20.3.2-1)

Hi there,

> I have been having issues when trying to load any RGB satellite products in 
> CAVE. I also haven't
> been able to get any gridded model products to show (though those don't throw 
> an error). I had
> this issue start earlier this year but gave up on it after troubleshooting 
> for a few hours.
>
> I have another computer at work that runs everything fine with no issues, so 
> I would greatly
> appreciate any help as I use CAVE operationally on a D2D basis when working 
> from home.
>
> I still have a 'PATH' set for anaconda3 in my environment variables as well 
> as a 'JAVA_HOME'
> from previous builds.

Sorry for the issue with CAVE, but I think we should be able to get this sorted 
for you no
problem.  Can you please clarify which version of CAVE are you running?  If 
you're not running
the latest release, 20.3.2-1, that we put out last week, can you please 
uninstall your current
version and install the newest version using the link found here:
https://unidata.github.io/awips2/install/install-cave/#method-1-direct-windows-install

If you do have the latest version, or after you've installed the latest 
version, please delete
all references to PYTHONHOME, PYTHONPATH, and JAVA_HOME in your user and system 
variables, as
explained in this this section:
https://unidata.github.io/awips2/appendix/common-problems/#products-not-loading-properly

Once you've done that, it would probably be a good idea to clear caveData:
https://unidata.github.io/awips2/appendix/common-problems/#windows

And then restart CAVE.
This issue you're experiencing is because CAVE is confused about which version 
of python to use.
In the past (previous CAVE installs) we had to have the user install Python and 
Java separately
and then set the environment variables so CAVE could find it.  With our newer 
versions of the 
CAVE installer, we now bundle Java and Python with CAVE, so it has it's own 
version, but it gets
confused when those environment variable still exist.

Please let me know if this helps?
Thank you!
--Shay Carter

She/Her/Hers
AWIPS Software Engineer
NSF Unidata

If you're interested, please feel free to fill out a survey about the support 
you receive: 
https://docs.google.com/forms/d/e/1FAIpQLSeDIkdk8qUMgq8ZdM4jhP-ubJPUOr-mJMQgxInwoAWoV5QcOw/viewform

Ticket Details
===================
Ticket ID: QLB-140418
Department: Support AWIPS
Priority: Normal
Status: Open
===================
NOTE: All email exchanges with NSF Unidata User Support are recorded in the 
Unidata inquiry tracking system and then made publicly available through the 
web.  If you do not want to have your interactions made available in this way, 
you must let us know in each email you send to us.