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[AWIPS #ZGP-732800]: plotting isentropic pressure on CAVE

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  • Subject: [AWIPS #ZGP-732800]: plotting isentropic pressure on CAVE
  • Date: Fri, 01 Dec 2023 16:26:32 -0700
Hi there,

> We have uninstalled CAVE and then installed the beta version of CAVE you sent 
> us. I had to
> choose to get data from the cloud beta site.

Okay, great.  This is all the correct thing to do.

> When trying to load data from the model Volume browser it did not plot data 
> and there was
> a message "Unhandled event loop exception". What should I do?
> It does plot things like current surface data.
> After closing and trying to reopen the Volume browser for model data it 
> doesn't even open that 
> menu now.

Can you describe exactly which data you were trying to load in the Volume 
Browser when you 
encountered the error?  Sometimes errors may be encountered and the program 
will still render 
data.  If you cannot get the Volume Browser to open at all, close CAVE and 
please delete caveData
from your file system using these instructions:
http://unidata.github.io/awips2/appendix/common-problems/#windows

And then restart CAVE and open the Volume Browser.

If you could screenshot the Volume Browser when you have made all your 
selections before hitting
load, using the Windows key + Shift + S, then you can send us that image as 
well.

Also, if you come across the error again, please open Alert View from the CAVE 
menu > Open AlertView
And then double click on the error name and the message should pop up, which 
you can copy and paste
to send to us.

Sorry for these issues, hopefully we'll get everything figured out for you 
shortly.
Thanks.

--Shay Carter

She/Her/Hers
AWIPS Software Engineer
UCAR - Unidata

If you're interested, please feel free to fill out a survey about the support 
you receive: 
https://docs.google.com/forms/d/e/1FAIpQLSeDIkdk8qUMgq8ZdM4jhP-ubJPUOr-mJMQgxInwoAWoV5QcOw/viewform

Ticket Details
===================
Ticket ID: ZGP-732800
Department: Support AWIPS
Priority: Normal
Status: Open
===================
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