This archive contains answers to questions sent to Unidata support through mid-2025. Note that the archive is no longer being updated. We provide the archive for reference; many of the answers presented here remain technically correct, even if somewhat outdated. For the most up-to-date information on the use of NSF Unidata software and data services, please consult the Software Documentation first.
Hi there, > This is the first time downloading and using the software, so no previous > experience. I am > currently on a PC, so not a laptop: The specs are below for the PC in way of > configuration: > > [cid:fd6e04d1-11c9-4cc6-8ae2-53a66573b31d] Okay good to know. We don't have many desktop users, so sometimes that slips my mind! > I can download CAVE and AWIPS to my laptop and try to see if I have luck > outside of my home > network. I work from home, so this is the same network I use for that purpose > too. I don't think that's necessary yet, we should be able to get it to work on your desktop. > The following window is what appears when I select "Configure firewall and > security settings" > It seems there are 3 network profiles I can choose to edit. If this is a port > issue, I can > try to create an exception or rule around those ports. I wasn't sure what > ports were effected > though. I also have Bitdefender, which may be the biggest contributor to > what's being seen > with the connection issue. I am not a network specialist, so this is a little out of my realm of expertise, but from that second picture it could be any/all of those three networks you might have to modify. The ports we CAVE needs to communicate to EDEX on are 9581 and 9582. If you know how to open/add exceptions for those ports, that would be the next step. Also, I don't know if Bitdefender can have port exceptions, but it would be good to look to adding it there too. And/or seeing if it has any kind of output when you currently try to connect to EDEX, to see if that's what's causing the issue. Hopefully we can get this cleared up for you! Thanks! --Shay Carter She/Her/Hers AWIPS Software Engineer UCAR - Unidata If you're interested, please feel free to fill out a survey about the support you receive: https://docs.google.com/forms/d/e/1FAIpQLSeDIkdk8qUMgq8ZdM4jhP-ubJPUOr-mJMQgxInwoAWoV5QcOw/viewform Ticket Details =================== Ticket ID: GIO-264742 Department: Support AWIPS Priority: Normal Status: Open =================== NOTE: All email exchanges with Unidata User Support are recorded in the Unidata inquiry tracking system and then made publicly available through the web. If you do not want to have your interactions made available in this way, you must let us know in each email you send to us.