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[AWIPS #GIO-264742]: Unable to Connect to EDEX Cloud Server

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  • Subject: [AWIPS #GIO-264742]: Unable to Connect to EDEX Cloud Server
  • Date: Fri, 15 Sep 2023 15:12:07 -0600
Hi there,

> This is the first time downloading and using the software, so no previous 
> experience. I am 
> currently on a PC, so not a laptop: The specs are below for the PC in way of 
> configuration:
>
> [cid:fd6e04d1-11c9-4cc6-8ae2-53a66573b31d]

Okay good to know.  We don't have many desktop users, so sometimes that slips 
my mind!

> I can download CAVE and AWIPS to my laptop and try to see if I have luck 
> outside of my home
> network. I work from home, so this is the same network I use for that purpose 
> too.

I don't think that's necessary yet, we should be able to get it to work on your 
desktop.

> The following window is what appears when I select "Configure firewall and 
> security settings"
> It seems there are 3 network profiles I can choose to edit. If this is a port 
> issue, I can 
> try to create an exception or rule around those ports. I wasn't sure what 
> ports were effected
> though. I also have Bitdefender, which may be the biggest contributor to 
> what's being seen
> with the connection issue.

I am not a network specialist, so this is a little out of my realm of 
expertise, but from that
second picture it could be any/all of those three networks you might have to 
modify.

The ports we CAVE needs to communicate to EDEX on are 9581 and 9582.
If you know how to open/add exceptions for those ports, that would be the next 
step.

Also, I don't know if Bitdefender can have port exceptions, but it would be 
good to look to 
adding it there too.  And/or seeing if it has any kind of output when you 
currently try to 
connect to EDEX, to see if that's what's causing the issue.

Hopefully we can get this cleared up for you!
Thanks!

--Shay Carter

She/Her/Hers
AWIPS Software Engineer
UCAR - Unidata

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Ticket Details
===================
Ticket ID: GIO-264742
Department: Support AWIPS
Priority: Normal
Status: Open
===================
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