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[AWIPS #XGF-843219]: Product Loading Issue on CAVE

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  • Subject: [AWIPS #XGF-843219]: Product Loading Issue on CAVE
  • Date: Tue, 08 Aug 2023 10:08:05 -0500
> Hello,
> 
> I have the Beta Version of CAVE (20.3.2-04). Until now, it has worked
> seamlessly with few kinks in product loading and usage. I have used the
> same system with the same processing power the entire time. However, now
> when I try to load products such as METAR station plots or upper air data,
> CAVE crashes and closes immediately after the product is loaded.
> 
> Perhaps this is an issue you all can fix? I would love to hear back!
> 
> Regards,


Hello,

Sorry to hear you are having issues. What OS are you running CAVE on?

Over the past few days and again starting this morning, Jetstream2, the cloud 
platform we host both our public (edex-cloud.unidata.ucar.edu) and beta 
(edex-beta.unidata.ucar.edu) EDEX servers on, is currently experiencing 
technical outages which are outside our control.

Once the systems come back online, I would like you to test stopping CAVE, 
removing caveData 
(http://unidata.github.io/awips2/appendix/common-problems/#removing-cavedata) 
and restarting CAVE to see if that fixes your issues.

I recommend subscribing to our awips-users mailing list where we will provide 
information if there are outages and when they have been resolved. You can 
subscribe here:
https://www.unidata.ucar.edu/support/index.html#mailinglists

Thanks,

Tiffany Meyer
AWIPS Lead Software Engineer
UCAR-Unidata

If you're interested, please feel free to fill out a survey about the support 
you receive:  
https://docs.google.com/forms/d/e/1FAIpQLSeDIkdk8qUMgq8ZdM4jhP-ubJPUOr-mJMQgxInwoAWoV5QcOw/viewform

Ticket Details
===================
Ticket ID: XGF-843219
Department: Support AWIPS
Priority: Normal
Status: Open
===================
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