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Hi there, > Thank you for your help, IT is looking into the port issue. Is there a way to > get a > descriptive error for the products that are not working? Are you meaning an error output in a log somewhere? When you're running CAVE, can you go the following menu option: CAVE > Open AlertView And then a new panel should pop up on the far right. Then when you go to request/load any data, does any error message show in that new panel? If so, you should be able to either copy and paste it, or I believe you may be able to save it to a file as well. There may be some other logs we can look into, if no error appears here. Let me know? Thanks! --Shay Carter She/Her/Hers AWIPS Software Engineer UCAR - Unidata If you're interested, please feel free to fill out a survey about the support you receive: https://docs.google.com/forms/d/e/1FAIpQLSeDIkdk8qUMgq8ZdM4jhP-ubJPUOr-mJMQgxInwoAWoV5QcOw/viewform Ticket Details =================== Ticket ID: COE-137449 Department: Support AWIPS Priority: Normal Status: Open =================== NOTE: All email exchanges with Unidata User Support are recorded in the Unidata inquiry tracking system and then made publicly available through the web. If you do not want to have your interactions made available in this way, you must let us know in each email you send to us.