Hi Adrian, The public view of these tickets actually only includes messages from staff, not users. http://www.unidata.ucar.edu/support/help/MailArchives/netcdf/threads.html#14066 That makes the page much less useful, if you ask me, but at least users' private information isn't exposed. Cheers, Christian Ticket Details =================== Ticket ID: YWD-757002 Department: Support netCDF Java Priority: Normal Status: Closed =================== NOTE: All email exchanges with Unidata User Support are recorded in the Unidata inquiry tracking system and then made publicly available through the web. If you do not want to have your interactions made available in this way, you must let us know in each email you send to us.