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[SupportPlaza #ZBT-736432]: problem logging into unidata web site

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  • Subject: [SupportPlaza #ZBT-736432]: problem logging into unidata web site
  • Date: Wed, 20 Jun 2012 13:28:32 -0600
Hi John,

re:
> I am trying to log into the unidata website to download mcidas and I get
> the following error:
> 
> Forbidden
> 
> You don't have permission to access /downloads/mcidas/index.jsp on this 
> server.
> 
> Any suggestions? I have tried to log in using both Safari and Firefox on my 
> mac.

Being denied download access to Unidata McIDAS-X typically happens when the
user is not registered with the Unidata website with an '.edu' email address
and/or that user did not indicate that s/he is at an educational institution
(our license with UW/SSEC to distribute McIDAS restricts us to providing
the software to educational institutions only).

Question:

- what is the user name (email address) that you used to login to the Unidata
  website?  I see that your inquiry came from address@hidden, but this
  does not necessarily mean that this is the email address you used to
  register with our website.

  If it is something like a gmail.com address, I will need to add that
  user to a McIDAS "exceptions list", a list of non-.edu users that
  are allowed to download Unidata McIDAS-X

Cheers,

Tom
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Ticket Details
===================
Ticket ID: ZBT-736432
Department: Support McIDAS
Priority: Normal
Status: Closed