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Hi Donna, Steve and I would like to talk to you this afternoon while you are logged onto earthdata. My phone number is 303.497.8642, and Steve's is 303.497.8648. I may have to leave the office in the next 15 minutes or so (to checkup on our GOES-R satellite dish installation up at the NCAR Mesa Lab), but Steve should be here until 4 pm MST. One of the things that we will be asking you to do is: - on earthdata run: ps -u ldm cat ~ldmd.pid What we are interested in seeing is if the lead LDM server (ldmd) is (still) running. The netstat output you sent doesn't show an LDM LISTENing on port 388, and this should mean that the lead 'ldmd' process has exited. - get you to look through the LDM log file to see if there are any indications of why things are not working Cheers, Tom -- **************************************************************************** Unidata User Support UCAR Unidata Program (303) 497-8642 P.O. Box 3000 address@hidden Boulder, CO 80307 ---------------------------------------------------------------------------- Unidata HomePage http://www.unidata.ucar.edu **************************************************************************** Ticket Details =================== Ticket ID: GHG-536605 Department: Support LDM Priority: Normal Status: Closed =================== NOTE: All email exchanges with Unidata User Support are recorded in the Unidata inquiry tracking system and then made publicly available through the web. If you do not want to have your interactions made available in this way, you must let us know in each email you send to us.