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[IDV #QID-447190]: IDV Issues with new MAC OS

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  • Subject: [IDV #QID-447190]: IDV Issues with new MAC OS
  • Date: Tue, 05 Mar 2024 14:49:01 -0700
> Full Name: Michael Keables
> Email Address: address@hidden
> Organization: University of Denver
> Package Version: 6_2u2
> Operating System: OS 14.2.1 (Sonoma)
> Hardware: MacBook Pro
> Description of problem: Re: [IDV #QID-447190]: IDV Issues with new MAC OS 
> (Map window freezes on launch).
> 
> Has there been a fix provided for this issue? I checked the support archives 
> but haven't seen a recent update.
> 
> I tried to download the 6_2u3 nightly release  per the thread above but the 
> file is corrupted.
> 
> Thanks in advance.
> 
> Best,
> Mike
> 
> 
Hi Mike,

I am working on the nightly release, there is a problem related to signing 
certificate.

You can ignore my previous reply and you don't have to download and install the 
nightly release. The newly finding of
this hang issue with the Mac OS is due to other application interfering, such 
as Grammarly Desktop and Parallel Access. 
If you launch the IDV and immediately try using any other app (in other words, 
IDV’s splash screen no longer has focus), 
IDV will start normally. Quitting the Grammarly application by going up to the 
menu bar on top of the screen and 
selecting “Quit” via the Grammarly icon’s menu will also allow IDV to work.

Yuan

Ticket Details
===================
Ticket ID: QID-447190
Department: Support IDV
Priority: Critical
Status: Open
===================
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