This archive contains answers to questions sent to Unidata support through mid-2025. Note that the archive is no longer being updated. We provide the archive for reference; many of the answers presented here remain technically correct, even if somewhat outdated. For the most up-to-date information on the use of NSF Unidata software and data services, please consult the Software Documentation first.
> Yuan, > It worked! Thank you!!!! I was able to plot something and use the catalogs. > The only remaining issue is the map will visually fade then brighten every > few seconds. It’s not a flash, but a slow change. I tried screen capturing > it for you via quicktime, but upon recording, the brightening stops, then > starts up again when I’m not recording, so I made you a video with my phone > and threw it on Dropbox for you. Check it out: > https://www.dropbox.com/scl/fi/69j7c66zhp98pz3w0740e/IDV-bright-fade-issue.MOV?rlkey=nvdq3xiohqgw3uavxljpaivi4&dl=0 > > ~Keah > > > -- > Keah Schuenemann, PhD > Professor of Meteorology > Metropolitan State University of Denver > Hi Keah, It is good to know the problem is fixed. I wonder if the map fade problem is happening in the external monitor or Mac Book screen. Yuan > > From: Unidata IDV Support <address@hidden> > Date: Wednesday, January 17, 2024 at 11:05?AM > To: Keah Schuenemann <address@hidden> > Cc: address@hidden <address@hidden> > Subject: [EXTERNAL] [IDV #ZTE-803919]: IDV won't boot > NOTICE: This email originated from outside the University. Please exercise > caution when replying or opening links and attachments. > > > > Hi Yuan, > > I uninstalled IDV, then downloaded the nightly install, restarted my > > computer, and now it pinwheels at the “creating user interface” step, a > > little earlier on. > > > > Thanks for your help continuing to work on this with me! > > ~Keah > > > > -- > > Keah Schuenemann, PhD > > Professor of Meteorology > > Metropolitan State University of Denver > > > Hi Keah, > > I made another change and it is available in the nightly release, could you > give it a try and let me know? > > Thanks, > > Yuan > > > > From: Unidata IDV Support <address@hidden> > > Date: Tuesday, January 16, 2024 at 3:05?PM > > To: Keah Schuenemann <address@hidden> > > Cc: address@hidden <address@hidden> > > Subject: [EXTERNAL] [IDV #ZTE-803919]: IDV won't boot > > NOTICE: This email originated from outside the University. Please exercise > > caution when replying or opening links and attachments. > > > > > > Hi Keah, > > > > I checked in some codes and the freezing problem should be fixed. Please > > download > > the nightly release (6.2u3) and give it a try. The nightly release of Mac > > installer > > has not been notarized and you to right click open twice after the IDV logo > > popup. > > > > > > > Let me know if there is any problem. > > > > Thanks, > > Yuan > > > > > > > > Ticket Details > > =================== > > Ticket ID: ZTE-803919 > > Department: Support IDV > > Priority: Normal > > Status: Open > > =================== > > NOTE: All email exchanges with NSF Unidata User Support are recorded in the > > Unidata inquiry tracking system and then made publicly available through > > the web. If you do not want to have your interactions made available in > > this way, you must let us know in each email you send to us. > > > > > > > Ticket Details > =================== > Ticket ID: ZTE-803919 > Department: Support IDV > Priority: Normal > Status: Open > =================== > NOTE: All email exchanges with NSF Unidata User Support are recorded in the > Unidata inquiry tracking system and then made publicly available through the > web. If you do not want to have your interactions made available in this > way, you must let us know in each email you send to us. > > Ticket Details =================== Ticket ID: ZTE-803919 Department: Support IDV Priority: Normal Status: Open =================== NOTE: All email exchanges with NSF Unidata User Support are recorded in the Unidata inquiry tracking system and then made publicly available through the web. If you do not want to have your interactions made available in this way, you must let us know in each email you send to us.