[IDV #QKC-696378]: fail in IDV 5.4

Hi Enrique,

Thank you for the great news. I am glad the IDV is working again and that you
like the software.

Best,

Unidata IDV Support

> Hi, again. You are right: there was a .unidata folder. I have followed your
> instructions and the new installation has worked correctly.
> 
> great job
> 
> Thank you very much for your attention. IDV is a great software, and you
> are at the same great level.
> 
> Yours faithfully
> Enrique
> 
> 2017-09-14 1:21 GMT+02:00 Unidata IDV Support <address@hidden>
> :
> 
> > Hi Enrique,
> >
> > I forgot to mention one other important detail in my previous response. The
> > .unidata directory is a hidden folder, again in your home directory
> > \Users\<username>\.unidata. Here are instructions on viewing hidden
> > folders on
> > Windows:
> >
> > https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files
> >
> > Best,
> >
> > Unidata IDV Support
> >
> > > Dear All,
> > >
> > > Sorry to come into this discussion late, but I fear we may have gone
> > down the
> > > wrong path. I don't think this has any do with the memory settings
> > (though I
> > > could be wrong).
> > >
> > > Enrique: I want to rule out some problems. You mention earlier that
> > there is no
> > > .unidata directory, but there almost certainly is a .unidata directory.
> > Let's
> > > rule out problems in this area. Please delete the .unidata directory in
> > your home
> > > folder. On Windows it should be something like \Users\Enrique\.unidata
> > > (\Users\<username>\.unidata).
> > >
> > > Now please download a fresh installation of the IDV.
> > >
> > > https://www.unidata.ucar.edu/downloads/idv/current/index.jsp
> > >
> > > Now, try to start the IDV. What happens?
> > >
> > > Please keep up us up-to-date on your progress.
> > >
> > > Best,
> > >
> > > Unidata IDV Support
> > >
> > >
> > > > > Dear Yuan:
> > > > > Effectively, we have run the line code (jre\bin\java -Xmx3072m
> > > > > -XX:+DisableExplicitGC -Didv.enableStereo=false -jar idv.jar) from
> > the IDV
> > > > > installation folder.
> > > > >
> > > >
> > > > Well, it sounds like there maybe a problem of estimating the memory of
> > the system. This might be a bug and I will
> > > > pay some attention to it.
> > > >
> > > > I would like to ask you to test one more thing, if you change the line
> > back to original in the runIdv.bat to see if
> > > > it is the problem of estimating the memory. You can uncomment the line
> > of idv_memory to test.
> > > >
> > > >
> > > > Yuan
> > address@hidden
> > > > > >:
> > > > >
> > > > > > > Hi, Yuan. WE have run IDV with this:
> > > > > > >
> > > > > > > jre\bin\java -Xmx3072m  -XX:+DisableExplicitGC
> > -Didv.enableStereo=false
> > > > > > > -jar idv.jar
> > > > > > > 3D [dev] 1.6.0-pre12-daily-experimental daily
> > > > > > >
> > > > > >
> > > > > > Hi Enrique,
> > > > > >
> > > > > > Is this jre\bin\java from the IDV installation folder? It is a bit
> > > > > > confusing and I would like to understand the problem better.
> > > > > >
> > > > > > Thanks,
> > > > > >
> > > > > > Yuan
> > > > > > > and now it's working correctly.
> > > > > > >
> > > > > > > Thank you very much for your kindly attention
> > > > > > >
> > > > > > > Yours faithfully
> > > > > > >
> > > > > > > Enrique
> > > > > > >
> > address@hidden>:
> > > > > > >
> > > > > > > > Hello again Yuan. Although I had already reinstalled IDV, I
> > have tried
> > > > > > it
> > > > > > > > again and I have run "runIDV.bat -nodefault" as you have said
> > me. The
> > > > > > > > same result:
> > > > > > > >
> > > > > > > > IDV failed to start. Please contact
> > address@hidden
> > > > > > > >
> > > > > > > > Sorry
> > > > > > > >
> > > > > > > > Thank you very much for your big efforts
> > > > > > > >
> > > > > > > >
> > > > > > > > address@hidden>:
> > > > > > > >
> > > > > > > >> > Hi, and thanks again. My computer is a PC with windows 10
> > Home, 64
> > > > > > bits
> > > > > > > >> and
> > > > > > > >> > 8 gb memory RAM. I have no .unidata folder.
> > > > > > > >> >
> > > > > > > >>
> > > > > > > >> Would you be able to run "runIDV.bat -nodefault"? Another
> > option is to
> > > > > > > >> reinstall the IDV in your window system.
> > > > > > > >>
> > > > > > > >> Yuan
> > > > > > > >>
> > > > > > > >>
> > > > > > > >>
> > > > > > > >> address@hidden
> > > > > > > >> > >:
> > > > > > > >> >
> > > > > > > >> > > > Hi Yuan. Thanks for your help. I have a NVIDIA geforce
> > GTX745
> > > > > > card
> > > > > > > >> in my
> > > > > > > >> > > > computer. I have udpated its driver but the error
> > continues.
> > > > > > > >> > > > I had already run the software from the command line
> > and got the
> > > > > > > >> error
> > > > > > > >> > > line
> > > > > > > >> > > > I commented you.
> > > > > > > >> > > >
> > > > > > > >> > > > Thanks again
> > > > > > > >> > > >
> > > > > > > >> > >
> > > > > > > >> > > Is it a linux 64 system? What is the memory setting? If
> > there is a
> > > > > > > >> > > .unidata folder in your home directory, rename or remove
> > > > > > > >> > > it and try to run the IDV again.
> > > > > > > >> > >
> > > > > > > >> > >
> > > > > > > >> > > Yuan
> > > > > > > >> > > address@hidden
> > > > > > > >> > > > >:
> > > > > > > >> > > >
> > > > > > > >> > > > > > Hello. Recently, I have changed my computer and
> > sincen
> > > > > > then, I
> > > > > > > >> can't
> > > > > > > >> > > get
> > > > > > > >> > > > > > started IDV v. 5.4. I only get this message:
> > > > > > > >> > > > > >
> > > > > > > >> > > > > > IDV failed to start. Please contact
> > > > > > > >> address@hidden
> > > > > > > >> > > > > >
> > > > > > > >> > > > > > By this, I've contacted.
> > > > > > > >> > > > > >
> > > > > > > >> > > > > > Thanks in advance
> > > > > > > >> > > > > >
> > > > > > > >> > > > > > Yours faithfully
> > > > > > > >> > > > > >
> > > > > > > >> > > > > > Enrique
> > > > > > > >> > > > > >
> > > > > > > >> > > > > >
> > > > > > > >> > > > > Hi  Enrique,
> > > > > > > >> > > > >
> > > > > > > >> > > > > We need a little more information to diagnose the
> > problem. The
> > > > > > > >> only
> > > > > > > >> > > thing
> > > > > > > >> > > > > I can suggest is
> > > > > > > >> > > > > to check the video card driver of the new computer,
> > it is
> > > > > > likely
> > > > > > > >> you
> > > > > > > >> > > need
> > > > > > > >> > > > > to update the driver.
> > > > > > > >> > > > > If this does not help, try to run the IDV from the
> > command
> > > > > > line
> > > > > > > >> to see
> > > > > > > >> > > if
> > > > > > > >> > > > > you can get some
> > > > > > > >> > > > > message there.
> > > > > > > >> > > > >
> > > > > > > >> > > > > Yuan
> > > > > > > >> > > > >
> > > > > > > >> > > > > Ticket Details
> > > > > > > >> > > > > ===================
> > > > > > > >> > > > > Ticket ID: QKC-696378
> > > > > > > >> > > > > Department: Support IDV
> > > > > > > >> > > > > Priority: Normal
> > > > > > > >> > > > > Status: Closed
> > > > > > > >> > > > > ===================
> > > > > > > >> > > > > NOTE: All email exchanges with Unidata User Support
> > are
> > > > > > recorded
> > > > > > > >> in the
> > > > > > > >> > > > > Unidata inquiry tracking system and then made publicly
> > > > > > available
> > > > > > > >> > > through
> > > > > > > >> > > > > the web.  If you do not want to have your
> > interactions made
> > > > > > > >> available
> > > > > > > >> > > in
> > > > > > > >> > > > > this way, you must let us know in each email you send
> > to us.
> > > > > > > >> > > > >
> > > > > > > >> > > > >
> > > > > > > >> > > > >
> > > > > > > >> > > >
> > > > > > > >> > > >
> > > > > > > >> > >
> > > > > > > >> > >
> > > > > > > >> > > Ticket Details
> > > > > > > >> > > ===================
> > > > > > > >> > > Ticket ID: QKC-696378
> > > > > > > >> > > Department: Support IDV
> > > > > > > >> > > Priority: Normal
> > > > > > > >> > > Status: Open
> > > > > > > >> > > ===================
> > > > > > > >> > > NOTE: All email exchanges with Unidata User Support are
> > recorded
> > > > > > in
> > > > > > > >> the
> > > > > > > >> > > Unidata inquiry tracking system and then made publicly
> > available
> > > > > > > >> through
> > > > > > > >> > > the web.  If you do not want to have your interactions
> > made
> > > > > > available
> > > > > > > >> in
> > > > > > > >> > > this way, you must let us know in each email you send to
> > us.
> > > > > > > >> > >
> > > > > > > >> > >
> > > > > > > >> > >
> > > > > > > >> >
> > > > > > > >> >
> > > > > > > >>
> > > > > > > >>
> > > > > > > >> Ticket Details
> > > > > > > >> ===================
> > > > > > > >> Ticket ID: QKC-696378
> > > > > > > >> Department: Support IDV
> > > > > > > >> Priority: Normal
> > > > > > > >> Status: Open
> > > > > > > >> ===================
> > > > > > > >> NOTE: All email exchanges with Unidata User Support are
> > recorded in
> > > > > > the
> > > > > > > >> Unidata inquiry tracking system and then made publicly
> > available
> > > > > > through
> > > > > > > >> the web.  If you do not want to have your interactions made
> > available
> > > > > > in
> > > > > > > >> this way, you must let us know in each email you send to us.
> > > > > > > >>
> > > > > > > >>
> > > > > > > >>
> > > > > > > >
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > > > Ticket Details
> > > > > > ===================
> > > > > > Ticket ID: QKC-696378
> > > > > > Department: Support IDV
> > > > > > Priority: Normal
> > > > > > Status: Open
> > > > > > ===================
> > > > > > NOTE: All email exchanges with Unidata User Support are recorded
> > in the
> > > > > > Unidata inquiry tracking system and then made publicly available
> > through
> > > > > > the web.  If you do not want to have your interactions made
> > available in
> > > > > > this way, you must let us know in each email you send to us.
> > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > >
> >
> >
> > Ticket Details
> > ===================
> > Ticket ID: QKC-696378
> > Department: Support IDV
> > Priority: Normal
> > Status: Open
> > ===================
> > NOTE: All email exchanges with Unidata User Support are recorded in the
> > Unidata inquiry tracking system and then made publicly available through
> > the web.  If you do not want to have your interactions made available in
> > this way, you must let us know in each email you send to us.
> >
> >
> >
> 
> 


Ticket Details
===================
Ticket ID: QKC-696378
Department: Support IDV
Priority: Normal
Status: Closed
===================
NOTE: All email exchanges with Unidata User Support are recorded in the Unidata 
inquiry tracking system and then made publicly available through the web.  If 
you do not want to have your interactions made available in this way, you must 
let us know in each email you send to us.