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[IDV #QKC-696378]: fail in IDV 5.4

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  • Subject: [IDV #QKC-696378]: fail in IDV 5.4
  • Date: Mon, 11 Sep 2017 10:36:53 -0600
> Hi, and thanks again. My computer is a PC with windows 10 Home, 64 bits and
> 8 gb memory RAM. I have no .unidata folder.
> 

Would you be able to run "runIDV.bat -nodefault"? Another option is to 
reinstall the IDV in your window system.

Yuan



> 2017-09-08 18:32 GMT+02:00 Unidata IDV Support <address@hidden
> >:
> 
> > > Hi Yuan. Thanks for your help. I have a NVIDIA geforce GTX745 card in my
> > > computer. I have udpated its driver but the error continues.
> > > I had already run the software from the command line and got the error
> > line
> > > I commented you.
> > >
> > > Thanks again
> > >
> >
> > Is it a linux 64 system? What is the memory setting? If there is a
> > .unidata folder in your home directory, rename or remove
> > it and try to run the IDV again.
> >
> >
> > Yuan
> > address@hidden
> > > >:
> > >
> > > > > Hello. Recently, I have changed my computer and sincen then, I can't
> > get
> > > > > started IDV v. 5.4. I only get this message:
> > > > >
> > > > > IDV failed to start. Please contact address@hidden
> > > > >
> > > > > By this, I've contacted.
> > > > >
> > > > > Thanks in advance
> > > > >
> > > > > Yours faithfully
> > > > >
> > > > > Enrique
> > > > >
> > > > >
> > > > Hi  Enrique,
> > > >
> > > > We need a little more information to diagnose the problem. The only
> > thing
> > > > I can suggest is
> > > > to check the video card driver of the new computer, it is likely you
> > need
> > > > to update the driver.
> > > > If this does not help, try to run the IDV from the command line to see
> > if
> > > > you can get some
> > > > message there.
> > > >
> > > > Yuan
> > > >
> > > > Ticket Details
> > > > ===================
> > > > Ticket ID: QKC-696378
> > > > Department: Support IDV
> > > > Priority: Normal
> > > > Status: Closed
> > > > ===================
> > > > NOTE: All email exchanges with Unidata User Support are recorded in the
> > > > Unidata inquiry tracking system and then made publicly available
> > through
> > > > the web.  If you do not want to have your interactions made available
> > in
> > > > this way, you must let us know in each email you send to us.
> > > >
> > > >
> > > >
> > >
> > >
> >
> >
> > Ticket Details
> > ===================
> > Ticket ID: QKC-696378
> > Department: Support IDV
> > Priority: Normal
> > Status: Open
> > ===================
> > NOTE: All email exchanges with Unidata User Support are recorded in the
> > Unidata inquiry tracking system and then made publicly available through
> > the web.  If you do not want to have your interactions made available in
> > this way, you must let us know in each email you send to us.
> >
> >
> >
> 
> 


Ticket Details
===================
Ticket ID: QKC-696378
Department: Support IDV
Priority: Normal
Status: Open
===================
NOTE: All email exchanges with Unidata User Support are recorded in the Unidata 
inquiry tracking system and then made publicly available through the web.  If 
you do not want to have your interactions made available in this way, you must 
let us know in each email you send to us.