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[IDV #QKC-696378]: fail in IDV 5.4

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  • Subject: [IDV #QKC-696378]: fail in IDV 5.4
  • Date: Wed, 06 Sep 2017 10:27:17 -0600
> Hello. Recently, I have changed my computer and sincen then, I can't get
> started IDV v. 5.4. I only get this message:
> 
> IDV failed to start. Please contact address@hidden
> 
> By this, I've contacted.
> 
> Thanks in advance
> 
> Yours faithfully
> 
> Enrique
> 
> 
Hi  Enrique,

We need a little more information to diagnose the problem. The only thing I can 
suggest is
to check the video card driver of the new computer, it is likely you need to 
update the driver.
If this does not help, try to run the IDV from the command line to see if you 
can get some
message there.

Yuan

Ticket Details
===================
Ticket ID: QKC-696378
Department: Support IDV
Priority: Normal
Status: Closed
===================
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