This archive contains answers to questions sent to Unidata support through mid-2025. Note that the archive is no longer being updated. We provide the archive for reference; many of the answers presented here remain technically correct, even if somewhat outdated. For the most up-to-date information on the use of NSF Unidata software and data services, please consult the Software Documentation first.
My, If the video card driver is not at issue, are you running the IDV in a remote display situation? If so, running the IDV on a remote machine is always problematic. There are many issues related to display setting and the network connection. We don't have a good solution at this time. Best, Unidata IDV Support > Good afternoon, > > We have a Windows 7 system that is a virtual machine with the same graphics > drivers and runs IDV 5.2 just fine (with Java 8.0.65). > > Do you have any other recommendations? > > > My Dang > Network Systems Analyst > > San Joaquin Valley Air Pollution Control District > 1990 E Gettysburg Ave, Fresno, CA 93726 > Phone: (559) 230-6051 > > > > > > -----Original Message----- > From: Unidata IDV Support [mailto:address@hidden] > Sent: Thursday, November 19, 2015 12:28 PM > To: NetComVendor > Cc: address@hidden > Subject: [IDV #VTU-664436]: Closes due to graphics error > > Hi, > > Please update your Windows graphics driver. > > Best, > > Unidata IDV Support > > > > Full Name: netcom vendor > > Email Address: address@hidden > > Organization: SJVAPCD > > Package Version: 5.2 > > Operating System: Windows 8 > > Hardware: Virtual Machine > > Description of problem: > > > > IDV starts up fine but after loading GUI, it automatically closes and > > with a minor glimpse of the command prompt attached. It appears to be > > an issue with Java 3d rendering the app. The virtual machine also has > > Java 8.0.65 installed. > > > > > > > Ticket Details > =================== > Ticket ID: VTU-664436 > Department: Support IDV > Priority: Normal > Status: Closed > > Ticket Details =================== Ticket ID: VTU-664436 Department: Support IDV Priority: Normal Status: Closed