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[IDV #XPY-248639]: Office 2013 and IDV 5.0

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  • Subject: [IDV #XPY-248639]: Office 2013 and IDV 5.0
  • Date: Thu, 26 Feb 2015 14:04:23 -0700
Julian,

Thanks for the information and your patience.

Please try one more thing:

From that same directory (cd C:\Program Files\IDV_5.0u2\), please run the
following command:

jre\bin\java -jar idv.jar

What happens?

Best,

Unidata IDV Support


> Good Morning,
> 
> I am absolutely sure that it was a 64bit install, the installer specifies
> that it is 64bit.
> I have attached the results of the command you asked me to run.
> 
> address@hidden> wrote:
> 
> > Julian,
> >
> > Thanks for providing the screenshot. Unfortunately, I was hoping the error
> > message would provide us with more information. Are you sure you are
> > running the
> > 64 bit Windows version of the IDV?
> >
> > Here is something else you can try:
> >
> > Open a Command Prompt window.
> >
> > Change directory to where the IDV is installed
> >
> > cd C:\Program Files\IDV_5.0u2\
> >
> > and run the following command
> >
> > jre\bin\java -cp idv.jar ucar.unidata.idv.IdvCommandLinePrefs
> >
> > What is the result?
> >
> > Best,
> >
> > Unidata IDV Support
> >
> >
> > > Good afternoon,
> > >
> > > I have ran runIDV.bat from the GUI and nothing happens I also ran it from
> > > the cmd and it says to contact support as seen below
> > >
> > > [image: Inline image 1]
> > >
> > >
> > > Do you have any users that use this along side of lync 2013. it seems
> > there
> > > is an compatability issue with both.
> > >
> > > address@hidden> wrote:
> > >
> > > > Angela,
> > > >
> > > > When running runIDV.bat, you probably got an error message. What was
> > that
> > > > error?
> > > >
> > > > My guess is you should probably be running the 64 bit version if it is
> > a
> > > > fairly
> > > > recent computer.
> > > >
> > > > Best,
> > > >
> > > > Unidata IDV Support
> > > >
> > > > > Good day Unidata Support,
> > > > >
> > > > > I am experiencing some issues with IDV.  After installing Office
> > 2013 and
> > > > > launching Lync, IDV will not start. I have tried a 64 and 32 bit
> > version,
> > > > > but neither work.  Also, upon running runIDV.bat nothing happened.
> > > > >
> > > > > Please advise on how to resolve this issue.
> > > > >
> > > > > Best Regards,
> > > > > *Angela Reside*
> > > > >
> > > > > Weather Studies Analyst
> > > > >
> > > > > *Applied Weather Technology, Inc.*
> > > > > *?A StormGeo Company*
> > > > > www.awtworldwide.com
> > > > >
> > > > >
> > > >
> > > >
> > > > Ticket Details
> > > > ===================
> > > > Ticket ID: XPY-248639
> > > > Department: Support IDV
> > > > Priority: Normal
> > > > Status: Closed
> > > >
> > > >
> > >
> > >
> > > --
> > > Julian O. Mesa
> > > System Admin
> > > Phone: 408-400-2044
> > > E-mail: address@hidden
> > >
> > > *Applied Weather Technology, Inc.*
> > >
> > > *A StormGeo Company*
> > >
> > >
> >
> >
> > Ticket Details
> > ===================
> > Ticket ID: XPY-248639
> > Department: Support IDV
> > Priority: Normal
> > Status: Closed
> >
> >
> 
> 
> --
> Julian O. Mesa
> System Admin
> Phone: 408-400-2044
> E-mail: address@hidden
> 
> *Applied Weather Technology, Inc.*
> 
> *A StormGeo Company*
> 
> 


Ticket Details
===================
Ticket ID: XPY-248639
Department: Support IDV
Priority: Normal
Status: Closed