This archive contains answers to questions sent to Unidata support through mid-2025. Note that the archive is no longer being updated. We provide the archive for reference; many of the answers presented here remain technically correct, even if somewhat outdated. For the most up-to-date information on the use of NSF Unidata software and data services, please consult the Software Documentation first.
Kerwyn, Great. Glad to be of service. Best, Unidata IDV Support > Hi Unidata IDV Support, > > IDV is now up and running on my computer. Thanks for all of your help and > support. > > Cheers, > > Kerwyn > ________________________________________ > From: Unidata IDV Support [address@hidden] > Sent: Tuesday, August 19, 2014 8:43 AM > To: Kerwyn Texeira > Cc: address@hidden; Kerwyn Texeira > Subject: [Support #WVY-968938]: IDV latest Version Problem > > Kerwyn, > > The system requirements for the IDV are listed here: > > http://www.unidata.ucar.edu/software/idv/docs/userguide/Systems.html > > Let us know if you have any additional questions. > > Best, > > Unidata IDV Support > > > Hello Again, > > > > I would like to know what are the requirements for IDV please? I have a > > tech on my end that would like to know this before he can suggest a video > > card upgrade. > > > > Thanks, > > > > Kerwyn > > ________________________________________ > > From: Unidata IDV Support [address@hidden] > > Sent: Wednesday, August 06, 2014 11:43 AM > > To: Kerwyn Texeira > > Cc: address@hidden; Kerwyn Texeira > > Subject: [Support #WVY-968938]: IDV latest Version Problem > > > > Kerwyn, > > > > My first suggestion is to update video card driver on your windows machine. > > A > > Google search should reveal how to do this fairly easily, hopefully. > > > > If that does not work, please let us know and we'll take it from there. > > Also, if > > possible, next time try to capture more of the error by perhaps > > copy/pasting the > > text. The screen capture has cut off some useful information. > > > > Best, > > > > Unidata IDV Support > > > > > Sorry it took me so long to get back to you but I was out of office for > > > two weeks. I am using Windows 7 and 32 bit. I have attached a screen > > > shot of the error I am encountering. > > > > > > **Kerwyn > > > ________________________________________ > > > From: Unidata IDV Support [address@hidden] > > > Sent: Wednesday, July 23, 2014 11:56 AM > > > To: Kerwyn Texeira > > > Cc: address@hidden > > > Subject: [Support #WVY-968938]: IDV latest Version Problem > > > > > > Kerwyn, > > > > > > Thanks for the support request. You will have to give us more > > > information. What > > > operating system, and OS version are you using? > > > > > > Best, > > > > > > Unidata IDV Support > > > > > > > Dear IDV Support, > > > > > > > > I installed the latest version of IDV on my computer with the updated > > > > Java but when I tried opening it up the software opens and shuts down > > > > automatically after a 3 seconds. Could you let me know why this is > > > > happening and what I should do because I have no idea. > > > > > > > > Thanks, > > > > Kerwyn > > > > > > > > > > > > > > > > > > > > > Ticket Details > > > =================== > > > Ticket ID: WVY-968938 > > > Department: Support IDV > > > Priority: Normal > > > Status: Closed > > > > > > > > > > > > > > > Ticket Details > > =================== > > Ticket ID: WVY-968938 > > Department: Support IDV > > Priority: Normal > > Status: Closed > > > > > > > > > Ticket Details > =================== > Ticket ID: WVY-968938 > Department: Support IDV > Priority: Normal > Status: Closed > > > Ticket Details =================== Ticket ID: WVY-968938 Department: Support IDV Priority: Normal Status: Closed