[IDV #IQI-544424]: Unable to install IDV 5 on Mac OS X 10.9.4

Jim,

Thanks for your patience. Sorry for the delayed response, we are at conference
this week. It is somewhat difficult to diagnose this problem remotely, and I
know it does not make a lot of sense, but I am simply operating by the evidence
presented thus far. Apparently, sudo does not invoke the same environment as
admin. (Is it inheriting the environment where you are sudoing from?) From the
OS X login screen, I would suggest logging as admin user.  If you go to the
terminal from admin user and enter 'java -version', what happens?  That java
installation is the one that needs to be fixed, I hope. If not, please ensure
that all installations of java on this machine are working normally, wherever
they may reside.

Best,

Unidata IDV Support

> Hi.
> 
> I guess I'm a bit confused by your suggestion regarding both admin and
> regular user. If I run 'sudo -i' to gain root privileges, then run 'java
> -version', I get the same result as when I run 'java -version' as
> myself. I just tried using sudo to become the admin user (by account
> name), and the results for 'java -version' is the same. Is there some
> other pathway that I need to try?
> 
> Grace and peace,
> 
> Jim
> 
> PS. Happy 4th!
> 
> On 7/3/14, 3:52 PM, Unidata IDV Support wrote:
> > Jim,
> >
> > Unfortunately, IDV via Java Web Start is currently dead. We would like to 
> > revive
> > it, but have no immediate plans to do so (the situation is out of our 
> > control).
> >
> > So I think it is the admin user that is giving us some trouble. This 
> > problem is
> > difficult to handle remotely, but here goes...
> >
> > The problem appears to be the installer is finding the wrong Java. We need 
> > to
> > fix that. As far as I can tell, the version of Java that the 
> > JavaAppLauncher is
> > finding is not compatible with your architecture.  I don't know how this
> > happened and which user is the culprit, the "regular" user or the admin 
> > user.
> >
> > Please make that Java is running normally for both the admin and regular 
> > user.
> > Checking the Java version below with java -version is a good way to test for
> > that.
> >
> > Once that is resolved, hopefully the installer should work. But 
> > unfortunately,
> > this multiple user set up with regular and admin users is giving us some
> > trouble.
> >
> > Best,
> >
> > Unidata IDV Support
> >
> >
> >> Hi.
> >>
> >> There is an admin user. I have superuser privileges. I tried running
> >> JavaApplicationLauncher as the admin account. The results I provided in
> >> my first email were when run via sudo. I tried as myself first, and got
> >> the same results.
> >>
> >> By the way, I don't know that there is any connection, but I tried
> >> running using the web start. It loaded, but then failed with the message
> >>
> >> Could not create a graphics configuration.
> >> Please contact Unidata user support or see the FAQ
> >>
> >> in a popup dialog. The java console (which started when I ran the
> >> idv.jnlp file) reported
> >>
> >> Jul 03, 2014 1:41:05 PM ucar.nc2.util.DiskCache2 setRootDirectory
> >> INFO: DiskCache2 create directory
> >> /Users/jbiard/.unidata/idv/DefaultIdv/tmp/nj22/
> >> Jul 03, 2014 1:41:06 PM
> >> org.python.google.common.base.internal.Finalizer
> >> getInheritableThreadLocalsField
> >> INFO: Couldn't access Thread.inheritableThreadLocals. Reference
> >> finalizer threads will inherit thread local values.
> >> JNLPClassLoader: Finding library libjffi-1.0.dylib
> >> java.lang.NullPointerException
> >> at java.awt.Window.addToWindowList(Window.java:2795)
> >> at java.awt.Window.init(Window.java:481)
> >> at java.awt.Window.<init>(Window.java:438)
> >> at java.awt.Frame.<init>(Frame.java:446)
> >> at java.awt.Frame.<init>(Frame.java:404)
> >> at
> >> javax.media.j3d.JoglPipeline.getBestConfiguration(JoglPipeline.java:8788)
> >> at javax.media.j3d.Renderer.doWork(Renderer.java:514)
> >> at javax.media.j3d.J3dThread.run(J3dThread.java:275)
> >> java.lang.NullPointerException
> >> at java.awt.Window.addToWindowList(Window.java:2795)
> >> at java.awt.Window.init(Window.java:481)
> >> at java.awt.Window.<init>(Window.java:438)
> >> at java.awt.Frame.<init>(Frame.java:446)
> >> at java.awt.Frame.<init>(Frame.java:404)
> >> at
> >> javax.media.j3d.JoglPipeline.getBestConfiguration(JoglPipeline.java:8788)
> >> at javax.media.j3d.Renderer.doWork(Renderer.java:514)
> >> at javax.media.j3d.J3dThread.run(J3dThread.java:275)
> >>
> >> I tried installing the latest java3d jars at
> >> /Library/Java/JavaVirtualMachines/jdk1.7.0_45.jdk/Contents/Home/jre/lib/ext,
> >> but it didn't help.
> >>
> >> Grace and peace,
> >>
> >> Jim
> >>
> >> On 7/3/14, 12:29 PM, Unidata IDV Support wrote:
> >>> Jim,
> >>>
> >>> Thanks. Those are good diagnostics. With thread KCN-689298 I suspected 
> >>> there were
> >>> multiple users (maybe an admin and regular user) on the machine in 
> >>> question that
> >>> may have been the source of the problem.
> >>>
> >>> Is this the case on your machine? Are there several users?
> >>>
> >>> Best,
> >>>
> >>> Unidata IDV Support
> >>>
> >>>> Hi.
> >>>>
> >>>> When I attempt to run the IDV installer for Mac OS X, it silently fails.
> >>>> I found the support email thread KCN-689298, and when I tried the last
> >>>> suggested action (running JavaApplicationStub from the command line) I 
> >>>> get
> >>>>
> >>>> [JavaAppLauncher Warning] Java application launched from bad stub.
> >>>> Relaunching in 32-bit, and tagging sub-processes to prefer 32-bit with
> >>>> $JAVA_ARCH=i386.
> >>>> [JavaAppLauncher Error] This process is [i386] and was re-exec'd from
> >>>> [i386], but for some reason we are trying re-exec to [].
> >>>> [JavaAppLauncher Error] unable to find a version of Java to launch
> >>>>
> >>>> I am running Mac OS X 10.9.4. The output from java -version is
> >>>>
> >>>> java version "1.7.0_45"
> >>>> Java(TM) SE Runtime Environment (build 1.7.0_45-b18)
> >>>> Java HotSpot(TM) 64-Bit Server VM (build 24.45-b08, mixed mode)
> >>>>
> >>>> Grace and peace,
> >>>>
> >>>> Jim Biard
> >>>>
> >>>> --
> >>>> CICS-NC <http://www.cicsnc.org/> Visit us on
> >>>> Facebook <http://www.facebook.com/cicsnc>        *Jim Biard*
> >>>> *Research Scholar*
> >>>> Cooperative Institute for Climate and Satellites NC <http://cicsnc.org/>
> >>>> North Carolina State University <http://ncsu.edu/>
> >>>> NOAA's National Climatic Data Center <http://ncdc.noaa.gov/>
> >>>> 151 Patton Ave, Asheville, NC 28801
> >>>> e: address@hidden
> >>>> o: +1 828 271 4900
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>> Ticket Details
> >>> ===================
> >>> Ticket ID: IQI-544424
> >>> Department: Support IDV
> >>> Priority: Normal
> >>> Status: Closed
> >>>
> >> --
> >> CICS-NC <http://www.cicsnc.org/> Visit us on
> >> Facebook <http://www.facebook.com/cicsnc>  *Jim Biard*
> >> *Research Scholar*
> >> Cooperative Institute for Climate and Satellites NC <http://cicsnc.org/>
> >> North Carolina State University <http://ncsu.edu/>
> >> NOAA's National Climatic Data Center <http://ncdc.noaa.gov/>
> >> 151 Patton Ave, Asheville, NC 28801
> >> e: address@hidden
> >> o: +1 828 271 4900
> >>
> >>
> >>
> >>
> >>
> >>
> >
> > Ticket Details
> > ===================
> > Ticket ID: IQI-544424
> > Department: Support IDV
> > Priority: Normal
> > Status: Closed
> >
> 
> --
> CICS-NC <http://www.cicsnc.org/> Visit us on
> Facebook <http://www.facebook.com/cicsnc>     *Jim Biard*
> *Research Scholar*
> Cooperative Institute for Climate and Satellites NC <http://cicsnc.org/>
> North Carolina State University <http://ncsu.edu/>
> NOAA's National Climatic Data Center <http://ncdc.noaa.gov/>
> 151 Patton Ave, Asheville, NC 28801
> e: address@hidden
> o: +1 828 271 4900


Ticket Details
===================
Ticket ID: IQI-544424
Department: Support IDV
Priority: Normal
Status: Closed