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[IDV #HOP-918258]: Problem with IDV, and can't get access to large swaths of the Unidata website, particularly support areas

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  • Subject: [IDV #HOP-918258]: Problem with IDV, and can't get access to large swaths of the Unidata website, particularly support areas
  • Date: Wed, 09 Apr 2014 10:30:22 -0600
Jim,

Please resubmit this ticket via the Help --> Support Request Form menu
item in the IDV. We will be able to obtain many more diagnostics about
your system that will allow us to better diagnosis the problem.

Also, are you running the IDV via webstart?

I'll contact our sys admin about the web site issues. We have had to
redo a lot of things as a result of a security break-in a few weeks
ago. The problems could be fallout from that event.

Best,

Unidata IDV Support

> Hi.
> 
> I’m having a problem with IDV, but I can’t get to any of the support areas of 
> the Unidate website to see if I can find help!  I also can’t get to McIDAS 
> downloads or a number of other pages.
> 
> My particular problem with IDV is that when I start IDV, the splash screen 
> gets stuck on “Loading defaults”.  The main window opens, but when I try to 
> create a display it goes busy when I press the “Create Display” button and 
> doesn’t ever complete.
> 
> Grace and peace,
> 
> Jim Biard
> 
> Visit us on
> Facebook      Jim Biard
> Research Scholar
> Cooperative Institute for Climate and Satellites NC
> North Carolina State University
> NOAA's National Climatic Data Center
> 151 Patton Ave, Asheville, NC 28801
> e: address@hidden
> o: +1 828 271 4900
> 
> 
> 
> 
> 
> 


Ticket Details
===================
Ticket ID: HOP-918258
Department: Support IDV
Priority: Normal
Status: Closed