[IDV #WTV-208049]: Trouble since downloading 4.1

Ben,

The support form has not come through yet but I am pretty sure you are
running the wrong version of Java. We are developing a more permanent
fix for this problem but it is not released yet.  Here is a solution
that should tide you over in the short term.

Please download and install this experimental IDV.

http://www.unidata.ucar.edu/downloads/idv/test/index.jsp

Please try loading the ZIDV bundle and let us know what happens. It is
possible you may see a couple of errors, but your bundle should still
load.

Best Wishes,

Unidata IDV Support

> I sent the Support Request Form, as requested.  Didn’t add any information to 
> it, since you already know the situation.
> 
> I hope that this helps.
> 
> Thanks!
> 
> Ben
> 
> On Feb 7, 2014, at 11:29 AM, Unidata IDV Support <address@hidden> wrote:
> 
> > Ben,
> >
> > I was able to load the zidv bundle without problems. I have hunch
> > what the problem may be. Does the IDV start normally at all? When
> > you start the IDV, does the view window with the map appear?
> >
> > I can obtain better diagnostics if you go to the Help menu --> Support
> > Request Form. Make sure "Include Current State as Bundle" is checked.
> > You don't need any data loaded.
> >
> > Best Wishes,
> >
> > Unidata IDV Support
> >
> >> Hi,
> >>
> >> I tried the directory move that you suggested, but there was no change.  
> >> The file has been uploaded, as instructed.  This .zidv file contains 
> >> satellite, radar and METAR data that I downloaded from IDV sources a few 
> >> days ago.
> >>
> >> Note that the file DOES come up on my old Mac (mid-2009), but won’t come 
> >> up on my new one.  It worked just fine on my new machine right up until I 
> >> did the upgrade from 3.0.2 to 4.1… and now it doesn’t work anymore… none 
> >> of the ZIDV files that I’ve trued since then work.
> >>
> >> Please let me know what you think and I hope that you’re enjoying Atlanta.
> >>
> >> Ben
> >>
> >> On Feb 6, 2014, at 4:56 PM, Unidata IDV Support <address@hidden> wrote:
> >>
> >>> Ben,
> >>>
> >>> Apologies for the delayed response. We have been at AMS. I am not sure
> >>> what is wrong. Let's try a few things.
> >>>
> >>> Move your ~/.unidata directory out of the way (mv ~/.unidata
> >>> ~/unidata.bak), restart your IDV, and load the zidv bundle. Does that
> >>> help?
> >>>
> >>> If that does not help, please upload your zidv bundle here
> >>> http://motherlode.ucar.edu/repository/alias/idvupload. Let us know
> >>> when it is there, and we will take a look. What did this zidv bundle
> >>> do?
> >>>
> >>> Best,
> >>>
> >>> Unidata IDV Support
> >>>
> >>>> Hello,
> >>>>
> >>>> Thank you very much for IDV.  I have been using it for years and it is 
> >>>> very helpful to me for overlaying datasets.
> >>>>
> >>>> Today, I decided to update from 3.0.2 to 4.1 on my Mac (New machine 
> >>>> using OS10.9.1 with 2.3 GHz Intel i7, 16GB memory) and it was a 
> >>>> disaster.   Now it IDV won’t open any of my .zidv files, even version 
> >>>> 3.0.2.   It tries to open the files and as it opens them it just hangs 
> >>>> endlessly.
> >>>>
> >>>> Do you have any ideas what might be wrong here?
> >>>>
> >>>> Any help would be appreciated.
> >>>>
> >>>> Thanks,
> >>>>
> >>>> Ben
> >>>>
> >>>>
> >>>
> >>>
> >>> Ticket Details
> >>> ===================
> >>> Ticket ID: WTV-208049
> >>> Department: Support IDV
> >>> Priority: Normal
> >>> Status: Open
> >>>
> >>
> >>
> >
> >
> > Ticket Details
> > ===================
> > Ticket ID: WTV-208049
> > Department: Support IDV
> > Priority: Normal
> > Status: Open
> >
> 
> 


Ticket Details
===================
Ticket ID: WTV-208049
Department: Support IDV
Priority: Normal
Status: Open