This archive contains answers to questions sent to Unidata support through mid-2025. Note that the archive is no longer being updated. We provide the archive for reference; many of the answers presented here remain technically correct, even if somewhat outdated. For the most up-to-date information on the use of NSF Unidata software and data services, please consult the Software Documentation first.
Brendon, This is somewhat of a shot in the dark but try this: Please download https://www.dropbox.com/s/ea6cxs6yqtzr68f/java3d.tar.gz and copy the contents of that tarball into the IDV installation in question: [IDV installtion]/jre/lib/ext. It is probably best to make a back up of jre/lib/ext before you try this suggestion. This tarball is similar to a new version of Java 3D/JOGL that will be rolled out with the IDV soon. This forthcoming version could possibly remedy these issues. Please let us know what happens. Best Wishes, -Unidata IDV Support > Hello, > > I'm running a Dell Optiplex 780 with a ATI Radeon HD 3400 Series Graphics > card with dual monitors under Windows 7. Running IDV 4.1 (as well as > previous versions) results in intermittent display of a gray box where the > map ought to be, sometimes even before the user attempts to find data to > display (see attached photos). I've ensured my graphics driver is up to > date with version 8.970.100.1100 from the manufacturers website. I also > tried running the Direct3D version by editing the batch file, but this > results in several error messages and the map window doesn't even pop up. > > It would be great to be able to get this working in our lab of 24 systems > as we've been struggling with this issue for some time. I would even be > willing to ship you one of our systems for testing. > > Thanks, > Brendon > > -- > Brendon Hoch > Technology Manager > Judd Gregg Meteorology Institute > MSC 48, Boyd Hall 321A > Plymouth State University > Plymouth, NH 03264 > (603)535-2818 Fax: (603)535-2723 > http://vortex.plymouth.edu/~bhoch > > Ticket Details =================== Ticket ID: RHB-405913 Department: Support IDV Priority: Normal Status: Open