This archive contains answers to questions sent to Unidata support through mid-2025. Note that the archive is no longer being updated. We provide the archive for reference; many of the answers presented here remain technically correct, even if somewhat outdated. For the most up-to-date information on the use of NSF Unidata software and data services, please consult the Software Documentation first.
> Both the web start and the 64 bit install appear to be having the same > problem when we try to load the software. > > I have gone to the following link, and the program starts up, begins > initializing resources, then says creating user interface, launches, but then > immediately closes. > > I've used the following link: > http://www.unidata.ucar.edu/software/idv/webstart/IDV/idv.jnlp > > and the following install version idv_3_0_windows64_installer.exe > > Do you have any idea why this won't launch? I'm at a loss and have been > unable to figure out the attached error logs. > > Brandon Helvie > Computer Support Specialist, Senior > Academic Support Unit > Information Technology > E-mail: address@hidden<mailto:address@hidden> Phone: (307) 766-6165 > > > Hi Brandon, You probably need to update the video card driver of your machine. Let me know if you still can not run the IDV after updating the driver. Yuan Ticket Details =================== Ticket ID: XHC-355540 Department: Support IDV Priority: Normal Status: Open