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Bonjour, Would it be possible for you to attach the files in question (if they are not too big?) Serait-il possible pour vous de nous envoyer les fichiers en question ? max_wav_ht wcap_prbl etc. Cordialement, -Julien > Full Name: dulait > Email Address: address@hidden > Organization: home > Package Version: 2.9u1 build date:2010-09-02 19:36 UTC > Operating System: Windows XP > Hardware: Java: home: C:\Program Files\IDV_2.9u1\jre version: 1.6.0_20 > j3d:1.5.2 fcs (build4) > Description of problem: > > Hello, > > attachment are: > > - 1 downloaded file from GODAE > - a print screen of the result I get when dealing with that file > - the partial copy of an email exchanged with GODAE on the subject and > their suggestion > > Can you help? > > Thanks in advance. > > Regards. > > Claude dulait > > > Ticket Details =================== Ticket ID: CGW-615183 Department: Support IDV Priority: Normal Status: Open