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[IDV #ANN-167139]: IDV - CC-field

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  • Subject: [IDV #ANN-167139]: IDV - CC-field
  • Date: Thu, 09 Nov 2006 06:32:09 -0700
Hi Valentijn,

> can you add a cc-field to the support request form, so that i can forward 
> these support requests to another address for archiving?
> 

Unfortunately I don't think we can. The support request form does a http-post
to our web site, which then routes the request into our trouble-ticket system.
Adding a cc-field would require us to change the form posting process and open 
up
the potential to route email to others from our web site. I don't think our web 
manager
would go for that.

However, our trouble-ticket software allows the poster of a request to view and 
modify their
support requests. We just haven't opened that up yet because we just started 
using this
new system and have been working the kinks out.  I will talk to our support 
person about
this.

-Jeff


Ticket Details
===================
Ticket ID: ANN-167139
Department: Support IDV
Priority: Normal
Status: Closed