[IDD #JKA-696217]: LDM problem?

Hi,

re:
> Thanks for the explanation.

No worries.

re:
> We found the problem: Once we switched from iddb to idd, we found
> that we were using an old address for that server in our firewall
> rules and so it was being blocked. We haven't been using idd lately
> and probably never updated its address in our rules.

Ah Ha!  :-)

re:
> By the way, I was asked if there’s a Unidata support phone number
> or is this Email address the best way of getting a hold of you all?

We endeavor to _never_ do support via the phone.  Sending email
to Unidata User Support is the preferred way of getting our attention
in a hurry.  Plus, questions put into our inquiry tracking system
will be able to be seen and responded to, when needed/appropriate,
by multiple Unidata staff members.

Aside:

Since a data reception problem is not one with the LDM per se, it would be
best to send future inquiries to:

address@hidden

I you forget that address, you can always send the inquiry to the
general support inbox:

address@hidden

Cheers,

Tom
--
****************************************************************************
Unidata User Support                                    UCAR Unidata Program
(303) 497-8642                                                 P.O. Box 3000
address@hidden                                   Boulder, CO 80307
----------------------------------------------------------------------------
Unidata HomePage                       http://www.unidata.ucar.edu
****************************************************************************


Ticket Details
===================
Ticket ID: JKA-696217
Department: Support IDD
Priority: Normal
Status: Closed
===================
NOTE: All email exchanges with Unidata User Support are recorded in the Unidata 
inquiry tracking system and then made publicly available through the web.  If 
you do not want to have your interactions made available in this way, you must 
let us know in each email you send to us.